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Part 6 - Maintenance and Support

Chapter 26: Using Automatic Configuration, Automatic Proxy, and Automatic Detection

This chapter describes the automatic configuration, automatic proxy, and automatic detection features that make it possible, after Microsoft® Internet Explorer has been installed, to change settings globally without having to change each user's computer. The information in this chapter is particularly useful if you expect the needs of your organization or users to change, and you, therefore, anticipate frequent changes to browser settings.

Chapter 27: Keeping Programs Updated

After you install Microsoft® Internet Explorer 6 and Internet Tools, you can use the following tools to keep browser components and settings updated:

  • Automatic version synchronization (AVS). Use AVS to obtain new and updated Internet Explorer components, including security patches and new product releases that you can deploy as part of your updated browser packages. 

  • IEAK Profile Manager. Use the IEAK Profile Manager to create and modify IEAK profiles, which use auto-configuration .ins files to update the browser settings on users' computers. 

  • Update notification page. Set the update notification page to notify users automatically about new versions of Internet Explorer. You can customize or disable this update capability. 

  • Group Policy. On client computers that are running Microsoft® Windows® XP and Microsoft® Windows® 2000 operating systems (particularly client computers that are part of a Windows XP or Windows 2000 domain), you must customize the browser and administer system policies and restrictions by using the Microsoft Management Console (MMC) with Microsoft® Active Directory™ and the Internet Explorer Maintenance (IEM) snap-in extension for Group Policy. 

Chapter 28: Implementing an Ongoing Training and Support Program

After your users install Microsoft Internet Explorer 6 and Internet Tools, you can begin implementing an ongoing training and support program. Because learning how to use Internet Explorer is an ongoing process, basic training and support during deployment, followed by an ongoing program customized for your organization's needs, is the best means for getting the most out of your investment in Internet Explorer. This chapter describes ongoing training and support options.

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