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Using Microsoft Product Support Services

Help is available to you from many different sources. Take the time to read the following information so that we may direct you to the most appropriate help source, depending on the type of user you are and how you are using this product.

The services and prices listed here are available in the United States only. Support services and prices may vary outside the United States. Microsoft support services are subject to current prices, terms, and conditions, and are subject to change without notice.

For international support, go to Online Support at http://support.microsoft.com/default.asp, and then click Support by worldwide location. In addition, international subsidiary phone numbers and contact information are listed below.

Self-help

Whether you are an IT Professional, system administrator, developer, reseller, consultant, or solution provider, the Microsoft Professional Online Support Web site can help you get the most up-to-date answers swiftly and easily. Here you can use self-help tools plus search on a wide variety of technical information. If you need additional help, Professional Online Support provides an easy way to submit support incidents directly to Microsoft via the Web.

Connect to Online Support at http://support.microsoft.com/default.asp.

Assisted support

You can access Assisted Support via Professional Online Support or by telephone. Support fees are billed to your VISA, MasterCard, or American Express card.

note.gifNote

If your Microsoft product was preinstalled or distributed with your personal computer or dedicated system (Windows CE-based device), or provided by an Internet Service Provider (ISP), and your Product ID (PID) contains the letters "OEM" after the first five digits, you are welcome to use the many online no-charge self-help or paid assisted support offerings provided by Microsoft. No-charge assisted support for OEM licenses is not provided by Microsoft. Contact the personal computer manufacturer, device/system manufacturer, or ISP directly for more information regarding no-charge and paid offerings for support of your product. Check the documentation that came with your personal computer or check our list of manufacturer phone numbers at http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwebresponse%2Fpid%2Foem%2Easp.

Retail versions of Microsoft software are those stand-alone packaged products purchased at retail stores or through mail order resellers. Microsoft products preinstalled or distributed with your personal computer, dedicated system (Windows CE-based device), or provided by an Internet Service Provider (ISP) or purchased through a volume licensing program such as Select, Open, or License Packs receive all Microsoft support privileges, excluding no-charge assisted support.

When you contact Product Support Services, you should be at your computer and have the following information at hand:

  • The version of the Microsoft product you use.

  • The type of hardware you use, including network hardware, if applicable.

  • The operating system you use.

  • The exact wording of any informational or error messages that appeared on your screen.

  • A description of what happened and what you were doing when the problem occurred.

  • A description of how you tried to solve the problem.

To find the Assisted Support option for you, choose from the following job titles that best describes your role:

Administrator in small or medium organization or IT professional

Self-help

Help yourself to Professional Support from the TechNet Web site, a great resource for IT professionals and administrators at http://www.microsoft.com/technet/.

Assisted Support

To work directly with a Microsoft support professional, you can use Assisted Professional Support on the Web or by telephone.

In the US: $195 US per Web incident & $245 US per phone incident. Assisted Professional Support is available 24 hours a day, 7 days a week, including holidays.

On the Web: Professional Support on the Web is available 24 hours a day, 7 days a week via the TechNet Web site. To submit an incident, go to http://www.microsoft.com/technet/.

By Phone: In the US, IT Professionals call 1 (800) 936-4900, 24 hours a day, 7 days a week, including holidays. Original Equipment Manufacturers call (800) 936-2197

Text telephone (TTY/TDD) available 24 hours a day, 7 days a week, including holidays. In the United States and Canada, call (425) 635-4948.

System administrator or user in a large enterprise

Most large enterprises have an internal support organization that has a formal support arrangement with Microsoft or its partners. Check with this group first for your technical support. In addition, Web-based self-help support is available direct from Microsoft at http://support.microsoft.com/default.asp. This site also has details about purchasing support contracts from Microsoft or its partners.

Microsoft Certified Solution Provider

Self-help

Help yourself to Professional Support from the MCSP Program Web site, a great resource for Microsoft Certified Solution Providers at http://www.microsoft.com/mcsp/.

Assisted Support

To work directly with a Microsoft Support Professional, you can use Assisted Professional Support on the Web or by telephone.

In the US: $100 US per Web incident & $125 US per phone incident. Professional Support is available 24 hours a day, 7 days a week, including holidays.

On the Web: Professional Support on the Web is available 24 hours a day, 7 days a week via the MCSP Program Web site. To submit an incident, go to http://www.microsoft.com/mcsp/.

By Phone: In the US, call 1-(888)-677-9444 24 hours a day, 7 days a week, including holidays.

Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays. In the United States call (425) 635-4948.

If you are interested in becoming a Microsoft Certified Solution Provider, go to http://www.microsoft.com/mcsp/.

Developer

Self-help

Help yourself to Professional Support from the MSDN® Online Web site, a great resource for developers at http://msdn.microsoft.com.

Assisted Support

To work directly with a Microsoft Support Professional, you can use Assisted Professional Support on the Web or by telephone.

In the US: $195 US per Web incident & $245 US per phone incident. Available 24 hours a day, 7 days a week, including holidays.

On the Web: Professional Support on the Web is available 24 hours a day, 7 days a week via the MSDN Web site. To submit an incident, go to http://msdn.microsoft.com/support/.

By Phone: In the US and Canada, call (800) 936-5800, 24 hours a day, 7 days a week, including holidays.

Text telephone (TTY/TDD) available 24 hours a day, 7 days a week, including holidays. In the United States, call (425) 635-4948.

Reseller or consultant

Self-help

Help yourself to Professional Support from the Direct Access Web site, a great web resource for resellers and consultants at http://www.microsoft.com/directaccess/.

Assisted Support

To work directly with a Microsoft Support Professional, you can use Assisted Professional Support on the Web or by telephone.

In the US: $195 US per Web incident & $245 US per phone incident. Available 24 hours a day, 7 days a week, including holidays.

On the Web: Professional Support on the Web is available 24 hours a day, 7 days a week via the Direct Access Web site. To submit an incident, go to http://premium.microsoft.com/da_support/.

By Phone: In the US, call 1 (888) 456-5570, 24 hours a day, 7 days a week, including holidays.

Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays. In the United States and Canada, call (425) 635-4948.

International Subsidiary Information

Argentina

Microsoft de Argentina S.A.
Fax: (54-11) 4316-1922
Customer Service: (54-11) 4316-4600
Technical Support: Phone: (54-11) 4316-4664
See also Argentina

Armenia

See Russia

Australia

Microsoft Pty. Ltd.
Phone: 13 20 58
Fax: 612 9023 5021
Technical Support:
Phone: 13 20 58
See also Australia

Austria

Microsoft Ges.m.b.H.
Phone:(+43) 1 610 64 -0
Fax: (+43) 1 610 64 -200
InfoServices: 08000-123 345, Fax: +43-2236-64595, InfoService@microsoft.at
Direct Services (Updates, etc.): (+43) 1 795 67028, Fax: (+43) 1 795 67029, austria@msdirectservices.com
Technical Support:
Standard support for installation and handling: (+43) 1 50222-2255

Azerbaijan

See Russia

Belarus

See Russia

Belgium

Microsoft NV
Phone: +32 2 704 30 00
Fax: +32 2 704 35 35
TechNet Subscription: +353 1 703 8738
MSDN Subscription: +32 2 513 86 84
Microsoft Information Center: +32 2 513 31 13
Technical Support:
+32 2 513 32 74 (Dutch speaking)
+32 2 502 34 32 (English speaking)
+32 2 513 22 68 (French speaking)
See also Belgium

Bolivia

See Uruguay

Brazil

Microsoft Informatica Ltda.
Phone: (55)(11) 5514-7100
Fax: (55)(11) 5514-7106/5514-7107
Technical Support:
Phone: (55)(11) 5504-2155
Fax: (55)(11) 5504-2227
Automatic Fax: (55)(11) 5506-8506
Bulletin Board Service: (55)(11) 5506-1234
Customer Services: (55)(11) 822-5764
Customer Services Fax: (55)(11) 822-6227
See also Brazil

Canada

Microsoft Canada Co. Head Office
Phone: 1-(905)-568-0434
Customer Information Centre: 1-(800)-563-9048
Technical Support:
Desktop Systems including Microsoft Windows 95: (905) 568-4494
Microsoft Office and Office Components: (905) 568-2294
Other Standard Technical Support: (905) 568-3503
Priority Support Information: 1-(800)-668-7975
Text Telephone (TTY/TDD): (905) 568-9641

Caribbean

Microsoft Caribbean, Inc.
Phone: (809) 273-3600
Fax: (809) 273-3636 Technical
Support/Soporte Tecnico: (408) 953-8086
Support E-mail/Correo Electronico para Soporte Tecnico: mscasup
Customer Service/Centro de Servicios: (800) 297-5982 for area codes 787 & 809 only
Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus
See also Caribbean Online

Central America

Technical Support/Soporte Tecnico: (506) 298-2020
Support E-mail/Correo Electronico para Soporte Tecnico: mscasup
Customer Service/Centro de Servicios: (506) 298-2000
Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus

Chile

Microsoft Chile S.A.
Phone: 56-2-330-6000
Fax: 56-2-330-6190
Customer Service: 56-2-800-330600
Personal Operating Systems and Applications:
Phone: 56-2-330-6222
Fax: 56-2-341-1439
See also Chile Online

China

Microsoft (China) Co. Ltd
6/F, Beijing Sigma Center
No. 49, Zhichun Road, Haidian District
Beijing, 100080, PRC
Phone: 011-86-10-6261 7711
Fax: 011-86-10-6253 6630

Microsoft Asia Regional Engineering Center
19th - 20th Floor, Metro Tower
No. 30 Tian Yao Qiao Road
Shanghai, 200030, P.R.C.
Phone: 011-86-21-6469 1188/011-86-21-6469 8899
Fax: 011-86-21-6469 1166/011-86-21-6469 9900

Colombia

Microsoft Colombia
Carrera 7a. # 71-21 Torre B Piso 7
Santa Fé de Bogotá
Phone: (571) 3173838
Fax: (571) 3173494
Technical Support: Línea de Respuesta Bogota
Phone: 524-0404
Other cities: 9800-10595
Fax: (091) 524-0405

Croatia

Microsoft Hrvatska d.o.o.
Trg D. Petrovica 3
10 000 Zagreb
Croatia
Phone: 385 1 4802 500
Fax: 385 1 4843 688
Technical Support:
Phone: 385 1 393539, E-mail: hot-line@microsoft.hr
Customer Service: Phone: + 385 0800 300 300, E-mail: info-line@microsoft.hr

CzechRepublic

Microsoft s.r.o.
Phone (+420)(2) 611 97 111
Fax: (+420)(2) 611 97 100
Technical Support: (+420)(2) 2150 3222

Denmark

Microsoft Denmark
Phone: (45) 44 89 01 00
Fax: (45) 44 68 55 10
Technical Support:
Phone: (45) 44 89 01 11
Microsoft Sales Support: (45) 44 89 01 90
Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains detailed instructions)
Microsoft MSDL (BBS): (45) 44 66 90 46
See also Denmark

Dominican Republic

See Central America

Ecuador

Corporation Microsoft del Ecuador S.A.
Phone/PBX: (593 2) 460453
Fax: (593 2) 463093
Customer Service/Technical Support: (593 2) 258025
See also Ecuador Online

Egypt

Technical Support:
Personal Operating Systems, Desktop Applications, and Development Tools installation only:
Phone: 202 338 8724, 202 338 9794
Fax: (202) 360 4976
E-mail: mssupport@gbrands.com

England

See United Kingdom

Estonia

Technical Support: (+372) 650 49 99
See also Germany Online

Finland

Microsoft OY
Phone: +358-(0)9-525 501
Fax: +358-(0)9-878 8770
Technical Support:
Phone: +358 (0) 9-525 502 5026
Standard +358 (0) 9-525-502-500
Priority: +358 (0) 9-525-502-20
See also Finland

France

Phone: (011)(33) 825 827 829 (*)
Fax: (33) 01 64-46-06-60
Telex: MSPARIS 604322
Customer Service:
Phone: (011)(33) 0 825 827 829 (*)
Technical Support:
Phone: (011)(33) 825 827 829 (*) access code 1020
Fax: (011)(33) 1 69 28 00 28
(*) indigo number 0,99 F TTC per minute

French Polynesia

See France

Georgia

See Russia

Germany

Microsoft GmbH
Phone: 089/3176-0
Fax: 089/3176-1000
Telex: (17) 89/83 28 MS GMBH D
Information: 089/3176 11 99
Prices, updates, etc.: 01805/25 11 99
Technical Support:
Standard support for installation and handling only: 01805/67 22 55
General information about Microsoft Support in Central Europe: Fax: 1805-25-1191
See also Germany

Greece

Microsoft Hellas, S.A.
Phone: (30)(1) 6806-775 through (30)(1) 6806-779
Fax: (30)(1) 6806-780
Technical Support:
Phone: (30)(1) 6806-111
Fax: (30)(1) 6809-528

Gulf & Eastern Mediterranean

PO Box 52244 Dubai UAE
Phone: 971 4 397 3888
Fax: 971 4 397 2244
Personal Technical Support:
Personal Operating Systems & Desktop Applications only:

Gulf (Bahrain, Malta, Qatar and United Arab Emirates):
Phone: 971 4 3975443
Fax: 971 4 3972304
E-mail: mswsgulf@microsoft.com

Lebanon (Cyprus and Lebanon):
Phone: 961 1 983348
Fax: 961 1 983349
E-mail: mts@lebanon-online.com.lb

Kuwait:
Phone: 965 2431071
Fax: 965 2430249
E-mail: mspsskuw@microsoft.com

Oman:
Phone: 968 691191
Fax: 968 698568
E-mail: mspss@gto.net.om

Pakistan:
Phone: 92 21 111 674357
Fax: 92 21 4533370
E-mail: mssupport@nets.net.pk

Customer Service Center (Version upgrade/TechNet and MSDN subscription):
Phone: (971)(4) 3975752
Fax: (971)(4) 3972304

Hong Kong SAR

Microsoft Hong Kong SAR, Limited
Fax: (852) 2560-2217
Microsoft Information Hotline: (852) 2804-4234
Personal Technical Support: (852) 2804-4222
Professional Technical Support: (852) 2804-4288

Hungary

Microsoft Hungary
Phone: (+36)(1) 437-2800
Fax: (+36)(1) 437-2899
Customer Services: (+36)(1) 267-4636 (2MSINFO)
Technical Support: (+36)(1) 267-7846 (2MSSUGO)

Iceland

See Denmark

India

Microsoft India
Phone: (91)(80) 559-5733, (91)(11) 629-4600/629-4601, (91)(22) 285-0193
Fax: (91)(80) 559-7133, (91)(11) 629-2650

Indonesia (SP)

Microsoft Indonesia - Jakarta
Technical Support:
Phone: 62 21 570 42 54
Fax: 62 21 520 81 22

Ireland

See United Kingdom

Israel

Microsoft Israel Ltd.
Reception:
Phone: +972-9-952-5353
Fax: +972-9-952-5333
Customer Service & Information Center:
Phone: +972-9-952-5400
Fax: +972-9-952-5411
Technical Support:
Free for Windows, Office and Microsoft Fun:
Phone: +972-9-9525400
Fax: +972-9-9525403

Italy

Microsoft Srl
Phone: (39)(2) 70-398-398
Fax: (39)(2) 70-392-020
Microsoft Rome Office: (39)(6) 5095-01
Fax: (39)(6) 5095-0600
Customer Service (New product info, product literature): (39)(2) 70-398-398
Operatori del Settore IT (Customer Service for IT): (39)(2) 70-398-398
Technical Support: (39)(2) 70-398-398
Microsoft Consulting Service: (39)(2) 70-398-398

Japan

Microsoft Company Ltd.
Technical Support (Standard Support): (81)(3) 5354-4500
Technical Support Options/Support Contract: (81)(3) 5354-4700
Channel Marketing Information Center (Pre-sales Product Support):
Tokyo Phone: (81)(3) 5454-2300
Osaka Phone: (81)(6) 6245-6995
Customer Service (Version upgrade/Registration):
Phone: (81)(48) 226-5500
Fax: (81)(48) 226-5511

Kazakhstan

See Russia

Kingdom of Saudi Arabia

Phone: +966-1-488-1165
Fax: +966-1-488-1576
Technical Support:
Personal Operating Systems and Desktop Applications only:
Phone: 800 124 0500 (Toll free within Saudi Arabia)
Fax: +966-1-474-0576

Kyrgyzstan

See Russia

Korea

Microsoft Korea
Phone: (82)(2) 531-4500
Customer Support Center: 1577-9700
See also Microsoft Support

Kuwait

PO Box 5244
13053 Safat
Kuwait
Phone: +965-243-0248
Fax: +965-243-0249
Technical Support:
Personal Operating Systems, Desktop Applications and Developer Tools only:
Phone: +965-243-1071

Latin America

Microsoft Latin American Headquarters (U.S.A.)
Phone: (305) 489-4800
Fax: (305) 491-1616
Customer Service: (425) 936-8661
Technical Support: (214) 714-9100
See also Latin America Online

Liechtenstein

See Switzerland

Luxembourg

Microsoft NV
Phone: +32 2 730 39 11
Microsoft Support Network Info. Center +31-800-9977-57
TechNet Subscription: +353-1-703-8738
MSDN Subscription: +353-1-708-8690
Microsoft Information Center: +32 2 481 52 52
Bulletin Board: +32 2 726 85 45 (1200/2400/9600/14400 bd, 8N1, ANSI)
Technical Support:
+32 2 513 32 74 (Dutch speaking)
+32 2 502 34 32 (English speaking)
+32 2 513 22 68 (French speaking)
See also Luxembourg

Malaysia (SP)

Microsoft (Malaysia) Sdn Bhd:
Phone: +6 (03) 757-2266
Fax: +6 (03) 757-2265
Customer Services: Phone: Toll-free 1-800-88-3249
Fax: +6 (03) 758-5011
Technical Support:
Phone: +6 (03) 793-9595
Fax: +6 (03) 295-2065
See also Malaysia (SP)

México

Microsoft México, S.A. de C.V.
267-2110 Atencion a Distribuidores
265-3380 Atencion a Clientes
265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio
267-2190 Soporte de Servidores y Herramientas de Desarrollo
Fast Tips: (52)(5) 261-2199
Microsoft BBS 628-6200/02 MSMEXICO sin password
See also México

Middle East

Microsoft Middle East
Phone: (971) 4 397 3888
Fax: (971) 4 397 2244
Technical Support:
Personal Operating Systems & Desktop Applications only:
Phone: (971) (4) 397 5443
Fax: (971) (4) 397 2304
E-mail: mswsgulf@microsoft.com
Customer Service Center (Version upgrade/TechNet and MSDN subscription):
Phone: (971) (4) 299 5082
Fax: (971) (4) 299 5097

Morocco

Microsoft Afrique du Nord et de l'Ouest
Phone: (212) 2 95 80 80
Fax: (212) 2 95 85 85

Netherlands

Jaar 2000 informatie centrum
Netherlands: (020) 5001033
Belgium: +32-2-7043000
Luxemburg: +32-2-5139979
Technical Support: Netherlands (Dutch): (020) 5001005
Netherlands (English): (020) 5001053
Belgium (Dutch): +32 2 513 31 13
Belgium (French): +32 2 513 22 68
Belgium (English): +32 2 502 34 32
Luxemburg (French): +32 2 513 22 68
Luxemburg (English): +32 2 502 34 32

Microsoft Consulting Services Benelux
Netherlands, Belgium and Luxemburg: +31 (020) 5001005

Information Services and Subscriptions:
TechNet:
Netherlands: (020) 5001035
Belgium: +32 2 5022176
Luxemburg: +32 2 5022176
Microsoft Developer Network:
Netherlands: (020) 5001037
Belgium: +32 2 5138684
Luxemburg: +32 2 5138684
See also Benelux Online

New Zealand

Microsoft New Zealand Ltd
Phone: 64 (9) 357-5800
Fax: 64 (9) 357-0868
Technical Support:
Phone: 64 (9) 357-5575
Fax: 64 (9) 357-5577

Northern Ireland

See United Kingdom

Norway

Microsoft Norway AS
Phone: +(47) 22 02 25 00
Fax: +(47) 22 95 06 64
Technical Support:
Standard: + (47) 22 02 25 50
Priority: + (47) 22 02 25 45
Premier: + (47) 22 02 25 46
Microsoft Sales Support: +(47) 22 02 25 80
Microsoft MSDL: +( 47) 22 18 22 09
Microsoft FastTips: +(47) 22 02 25 70 (Document 404040 in FastTips contains detailed instructions)
See also Norway

Panama

Technical Support/Soporte Tecnico: (506) 298 2020
Support E-mail/Correo Electronico Para soporte tecnico: mscasup
Customer Service/Centro de Servicios: (506) 298 2000
Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus

Papua New Guinea

See Australia

Paraguay

See Uruguay

Perú

Phone: (511) 421-1200
Fax (511) 421-7307
Technical Support:
(511) 215-5002, (511) 215-5005

Philippines (SP)

Phone: (632) 811-0062
Technical Support:
Phone: (632) 892-2295/2495
Fax: (632) 813-2493

Poland

Microsoft Sp. z o.o.
Phone: +(48-22) 661-54-00
Fax: +(48-22) 661-54-34
Information Service: +(48-22) 865-99-33
Technical Support: +(48-22) 865-99-66

Portugal

Microsoft Portugal MSFT, Lda.
Phone: (351) 1 4409200
Fax: (351) 1 4412101
Technical Support:
Standard Support: +(351) 1 4409280
Fax : +(351) 1 4411655

Puerto Rico

Soporte Tecnico: (408) 953 8086
Support E-mail/Correo Electronico Para soporte tecnico: mscarsup
Customer Service/Centro de Servicios: (800) 297 5982 for area codes 787 & 809 only
Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus

Republic of Ireland

See United Kingdom

Romania

Microsoft s.r.l.
Phone: (+40) (1) 222 90 16
Fax: (+40) (1) 222 90 12
Technical Support: (+40) (1) 312 09 48

Russia

Microsoft Z.A.O.
Microsoft Information Center Phone:
Moscow: +7 (095) 916-7171
St. Peterburg: +7 (812) 118-3636
Novosibirsk: +7 (383) 211-9019
Kiev +380 (044) 230-5101
Fax: Moscow: +7 (095) 916-7112
Technical Support Phone:
Moscow: +7 (095) 745-5445
St. Peterburg: +7 (812) 118-3636
Novosibirsk: +7 (383) 211-9019
Kiev +380 (044) 230-5102
Fax: Moscow: +7 (095) 916-7112
See also Russia

Saudi Arabia

Phone: +966 (1) 218-0808
Fax: +966 (1) 218-0809
Technical Support:
Personal Operating System and Desktop Applications only:
Phone: 800 124-2255 (Toll free within Saudi Arabia)
Fax: 800 124-2255 (Press 2 to send a fax)

Scotland

See United Kingdom

Singapore

Microsoft Singapore Pte Ltd
Phone: (65) 337-6088
Fax: (65) 337-6788
Customer Services Phone: (65) 324-5255
Customer Services Fax: (65) 324-6181
Technical Support Services:
Phone: (65) 378-3600
Fax: (65) 378-3662

Slovakia

Microsoft Slovakia s.r.o.
Bratislava Business Center IV
Prievozska 6/A
821 09 Bratislava
SLOVAKIA

Phone: +421-7-5341 9841
Fax: +421-7-5341 9840
Hotline: +421-7-67 296 296
Infoservice: +421-7-67 296 297
Y2K Infoservice: +421-7-67 296 200

Slovenia/Slovenija

Microsoft d.o.o.
Phone: (+386) (61) 1 800 800
Fax: (+386) (61) 1 800 822
Technical Support: (+386) (61) 1 853 449

South Africa

Microsoft South Africa
All Services:
Phone: (+27) 11 257 0000 or 0860225567 (inside South Africa)
Fax: (+27) 11 257 0257
Technical Support Fax: (+27) 11 257 0424

South East Africa and Indian OceanIslands

See South Africa

Spain

Microsoft Iberica SRL
Inside Spain: Phone: 902 197 198
Fax: 91 803 8310
Technical Support: 902 197 198
Customer Service: 902 197 198
Fax Back telephone: 902 197 198

Outside Spain:
Phone: (34) 91 353 69 60
Fax: (34) 91 803 83 10
Technical Support: (34) 91 353 69 60
Customer Service: (34) 91 353 69 60
Fax Back telephone: (34) 91 353 69 60
See also Spain

Sweden

Microsoft AB
Phone: +46-(0)8-752 56 00
Fax: +46-(0)8-750 51 58
Technical Support:
Standard: +46 (0)8 752 09 29
Priority: +46 (0)8 751 09 80
Premier: +46 (0)8 632 57 01
Sales Support: +46 (0)8 5599 0000
See also Sweden

Switzerland

Microsoft AG
Phone: 01-839 61 11
Fax: 01-831 08 69
Customer Service Phone: 0848-858-868
Microsoft InfoService, Postfach, 8001 Zürich, Fax: 01 311-72-27
Technical Support:
Standard Support (German speaking) for installation and handling:
Phone: 0848-80-2255
Standard Support (French speaking):
Phone: 022-738 96 88
General information about Microsoft Support in Central Europe:
Phone: 0848-80-2330
See also Switzerland Online

Tajikistan

See Russia

Taiwan

Microsoft Taiwan Corp.
Phone: (886) (2) 2504-3122
Fax: (886) (2) 2504-3121
Technical Support:
Phone: (886) (2) 2508-9501
Fax: (886) (2) 2508-9575

Thailand

Microsoft (Thailand) Limited
Phone: (662) 266-3300
Fax: (662) 266-3310
Technical Support:
Phone: (662) 613-7208 through 11
Fax: (662) 613-7198

Turkey

Microsoft Turkey
Phone: 90 (212) 258 59 98
Fax: 90 (212) 258 59 54
Technical Support Hotline:
Phone: 90 (212) 275 2466
Fax: 90 (212) 272 7755

Turkmenistan

See Russia

United Arab Emirates

Microsoft Middle East
Phone: (971) (4) 3973888
Fax: (971) (4) 3972244
Technical Support:
Personal Operating Systems & Desktop Applications only:
Phone: (971) (4) 3975443
Fax: (971) (4) 3972304
E-mail: mswsgulf@microsoft.com
Customer Service Center (Version upgrade/TechNet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304

United Kingdom

Microsoft Limited
Phone: (0870) 60 10 100
Fax: (0870) 60 20 100
Technical Support:
Desktop Applications, Home Products, Personal Operating Systems and Hardware 0870 50 10 100
Developer Products 0870 50 10 200
Business Systems 0870 50 10 300
Customers phoning from Ireland should dial 706 5353 for technical support.
Pre-Sales Information:
Microsoft Connection (0345) 00 2000

Uruguay

Technical Support:
Phone: (598) (2) 774934
Fax: (598) (2) 774935
See also Uruguay Online

Uzbekistan

See Russia

Venezuela

Corporation MS 90 de Venezuela S.A.
Other information:
(582) 265-9922
Fax: (582) 265-0863
Technical Support: (582) 993-6755
See also Venezuela Online

Wales

See United Kingdom


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