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SHA Is Not Present

Updated: March 29, 2012

Applies To: Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2

In a Network Access Protection (NAP) deployment, this problem typically occurs when you start the NAP Agent service on a server computer.

If you start the NAP Agent service on a computer running Windows Server 2008 R2 or Windows Server® 2008, it will display an error event indicating that a system health agent (SHA) is not present. This is because the Windows System Health Agent (WSHA) is not installed on Windows Server 2008 R2 or Windows Server 2008.

  • NAP client event ID 13: The Network Access Protection Agent failed to the peripheral component %1. The error code was %2. See the administrator for more information.

If this event occurs on a computer running Windows Server 2008 R2 or Windows Server 2008, no action is required.

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