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Enable or Disable Voice Messages to Be Sent from a UM Auto Attendant

 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can enable callers to send voice messages to users from a Unified Messaging (UM) auto attendant, or prevent them from doing so. By default, this option is enabled and lets callers send voice messages to users in the UM dial plan that's associated with the UM auto attendant. If you disable this option, the auto attendant won't invite callers to send a voice message during a system prompt.

Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. In the work pane, on the UM Auto Attendants tab, select the UM auto attendant.

  3. In the action pane, click Properties.

  4. In the auto attendant Properties window, click the Features tab, and then select or clear the Allow callers to send voice messages check box.

  5. If you select this check box, you can set the group of users to whom callers can send voice messages by selecting the appropriate option under the Callers can contact section on this page.

noteNote:
If you disable this option and disable the Allow caller to transfer to users option, the options under Callers can contact are also disabled.
  1. Click OK to accept your changes.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

This example prevents callers who call in to a UM auto attendant named MyUMAutoAttendant from sending voice messages.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -SendVoiceMsgEnabled $false

For more information about syntax and parameters, see Set-UMAutoAttendant.

After you enable callers to send voice messages on a UM auto attendant or prevent them from doing so, you may want to:

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