Event ID 52 — Printer Driver Installation Status

  • Article

This is preliminary documentation and subject to change.

red

Printer driver installation status relates to the process of installing or updating printer drivers.

Event Details

Product: Windows Operating System
ID: 52
Source: Microsoft-Windows-PrintSpooler
Version: 6.1
Symbolic Name: MSG_BAD_OEM_DRIVER
Message: This version of %1 is incompatible with this version of Windows. Please obtain and install a new version of the driver from the manufacturer (if available), or choose an alternate driver that works with this print device.

Resolve

Install an approved driver

Obtain from the printer manufacturer a driver (that displays the Designed for Windows logo) for the specific model of printer, and install it on the affected computer.

Verify

To verify that you resolved the problem:

  1. Open the Printers folder on the affected computer, right-click an open area, and then click Server Properties. Make sure that the expected driver is installed.
  2. In the Printers folder, right-click the printer and then click Properties. On the Advanced tab, confirm that the expected driver is selected.
  3. Print a test page. If the print server logs spooler information events, look for Print Spooler Event 10 after printing, and then examine the document to confirm that it printed correctly.

Printer Driver Installation Status

Printing Infrastructure