Event ID 5010 — Network Adapter Hardware Failure

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Applies To: Windows Server 2008 R2

The Windows operating system might not find a network adapter for which drivers have been installed and enabled if the network adapter has experienced a hardware failure.

Event Details

Product: Windows Operating System
ID: 5010
Source: E100B
Version: 6.1
Symbolic Name: EVENT_NDIS_INVALID_VALUE_FROM_ADAPTER
Message: %2 : The network adapter has returned an invalid value to the driver.

Resolve

Replace or reconfigure the network adapter

First, check the network cabling. If the cabling is correctly in place, move the network adapter to a different PCI slot. If moving the network adapter does not fix the problem, you might need to replace the network adapter with a new one, or update the driver.

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To use Device Manager to update the network adapter driver:

  1. Click Start, type devmgmt.msc in Start Search, and then press** **ENTER.
  2. Expand Network Adapters.
  3. Right-click the network adapter, and then click Update Driver Software.
  4. Follow the steps in the Update Driver wizard.

Verify

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To use Device Manager to view the status of network adapters:

  1. Click Start, type devmgmt.msc in Start Search, and then press** **ENTER.
  2. Click Network adapters in the Device Manager tree, and then verify that the network adapter is present.
  3. Right-click the network adapter, and then click Properties.
  4. Device Status should indicate This device is working properly.

Network Adapter Hardware Failure

Networking