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Repair e-mail programs and Microsoft Exchange Server services

Updated: January 28, 2009

Applies To: Windows SBS 2008

Problem   One or more of the following:

  • Your e-mail program (Microsoft Outlook, Outlook Web Access (OWA), or another e-mail program) is not working.

  • Features that depend on Microsoft Exchange Server services, such as Fax, SharePoint Alerts, fsrm alerts, and system health e-mailed reports, are not working.

Solution   Verify that Exchange Server services are set to automatic and are running.

To verify that Exchange Server services are set to automatic and are running
  1. Log on to the server that is running Windows SBS 2008.

  2. Click Start, click Administrative Tools, and then click Services.

  3. On the User Account Control page, click Continue.

  4. Verify that the following services are set to automatic and are running:

    • Microsoft Exchange Active Directory Topology Service

    • Microsoft Exchange Anti-spam Update

    • Microsoft Exchange File Distribution

    • Microsoft Exchange Information Store

    • Microsoft Exchange Mail Submission

    • Microsoft Exchange Mailbox Assistants

    • Microsoft Exchange Replication Service

    • Microsoft Exchange Search Indexer

    • Microsoft Exchange Service Host

    • Microsoft Exchange System Attendant

    • Microsoft Exchange Transport

    • Microsoft Exchange Transport Log Search

  5. If any service is not set to Automatic, double-click it, change the Startup type to Automatic, and then click OK.

  6. If any service is not running, right-click it, and then click Start.

  7. If a service does not start, start the Event Viewer to view the event log for that service, by doing the following:

    • Click Start, click Administrative Tools, and then click Event Viewer.

    • On the User Account Control page, click Continue.

    • Click Windows Logs, and then click Application.

    • In Actions, click Filter Current Log.

    • Click the Event sources drop-down menu, click the service or services that did not start, and then click OK.

    • In the Application list, double-click the error to view Event Properties.

      There might be sufficient information in the Event Properties dialog to help you repair the problem. If there is not sufficient information, call Microsoft Product Support.

Problem   Internet e-mail or internal e-mail is not working.

Solution   If you received Non-Delivery Report (NDR) e-mail messages, review them for detailed reason codes, which provide information about how to fix the problem. If NDRs are unavailable, run the Fix My Network Wizard to diagnose and fix the problem. If there are still issues, run the Exchange Server Best Practices Analyzer.

To run the Fix My Network Wizard
  1. Log on to the server that is running Windows SBS 2008.

  2. On the Windows SBS Console, click Network, and then click Connectivity.

  3. In Tasks, click Fix my network, and then complete the wizard.

To run the Exchange Server Best Practices Analyzer
  1. Log on to the server that is running Windows SBS 2008.

  2. Click Start, click All Programs, click Microsoft Exchange Server 2007, and then click Exchange Management Console.

  3. On the User Account Control page, click Continue.

  4. Click Toolbox, and then double-click Best Practices Analyzer.

  5. Click Start a new Best Practices scan.

  6. In Active Directory Server name, type the name of your server that is running Windows SBS 2008.

  7. Click Connect to the Active Directory server, and then click Health Check as the type of scan to perform.

  8. Click Start scanning, and then, when the scan is complete, view the report.

If the issue still exists after running the Best Practices Analyzer, contact Microsoft Product Support.

To read the most recent version of this topic, see the Microsoft Web site (http://go.microsoft.com/FWLink/?LinkID=147061). The most recent version might contain additional information that was not available when Windows SBS 2008 was released.

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