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New Team Call Feature

Communications Server 2007 R2

Topic Last Modified: 2009-01-16

The new Team Call feature in Office Communications Server 2007 R2 makes it possible to forward incoming calls to a defined team. When a team-call group receives a forwarded call, each member’s phone rings, and all members can see who forwarded the call. When a team member answers the call, the phones of all other members stop ringing.

The Team Call feature is essentially a call-forwarding option that the team leader configures in Office Communicator 2007 R2. In the Call Forwarding Settings dialog box, the leader can set up a team-call group, add members, and configure how calls are forwarded to other team members. Team-call group forwarding options include the following:

  • Ring leader, then ring team
    A call forwarded to a team leader first rings the leader’s phone for a specified number of seconds, and then it rings the phones of all team members. Each member can see who forwarded and accepted the call. After the call is answered, all team phones stop ringing.
  • Ring leader and team simultaneously
    A call forwarded to a team leader simultaneously rings the phones of all team members. After the call is answered, all team phones stop ringing.
  • Ring team only during working hours
    A call forwarded to the team leader after working hours does not go to the team.

Additionally, the team ring feature also provides the following:

  • Leader’s phone does not ring if presence is set to Do Not Disturb
    If the leader’s presence is set to Do Not Disturb, a call forwarded to the leader does not ring the leader’s phone but automatically rings the phones of all other team members. After the call is answered, all team phones stop ringing. If the call is unanswered, it is forwarded to the leader’s voice mail. If the caller has permission to break through to the leader, the leader’s phone rings and the call is not forwarded to other team members.
  • Ring team when leader status is set to Offline
    If the leader’s presence is set to Offline, a call forwarded to the leader does not ring the leader’s phone but automatically rings the phones of all other team members. After the call is answered, all team phones stop ringing. If the call is unanswered, it is forwarded to the leader’s voice mail.
  • Calls from specific callers do not go to team
    Calls from contacts whom the leader has designated as “personal” are never forwarded to team members. Additionally, calls from team members do not ring all team members’ phones.
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