Defining a service level objective against a group

Applies To: Operations Manager 2007 R2, Operations Manager 2007 SP1

You can configure a service level objective (SLO) against a group of computers to ensure their availability. In the following scenario, you create a service level that consists of a group of servers (Exchange Servers) and then define a service level objective of 99.99% availability.

To define a service level objective against a group

  1. In the Operations console, from the Authoring view, click Management Pack Objects, and then click Service Level Tracking in the Authoring navigation tree.

  2. In the Actions pane, click Create.

  3. Type a name for the service level that you are defining. For example, type Exchange Servers. Optionally, you can provide a description. Click Next.

  4. Under Targeted class, click Select to specify the class for the service level, such as Operations Manager Management Group.

  5. You can narrow the service level by using the Scope option. The default value is to use all objects of the targeted class.

  6. Select the management pack in which this service level will be saved. You can use an existing management pack or create a new one.

    Note

    By default, Operations Manager saves the setting to the Default Management Pack. As a best practice, you should create a separate management pack for service level tracking and save all service levels there .

  7. Click Next.

  8. On the Service Level Objectives page, click Add, and then click Monitor state SLO to create a new monitor. This monitor will track the availability of the application.

  9. Define the state monitor as follows:

    1. Type a name for the service level objective. For this scenario, type Availability.

    2. Under Monitor, choose the specific monitor that you want to use to measure the objective. For this scenario, choose Availability.

    3. For the service level objective goal, provide the numerical measure for your objective. For example, select 99.990 to indicate that your goal is 99.99% availability.

    4. You can refine what the monitor tracks as available by selecting or clearing any of the following state criteria:

      • Unplanned maintenance

      • Unmonitored

      • Monitoring unavailable

      • Monitor disabled

      • Planned maintenance

      • Warning

    5. Click OK.

  10. On the Service Level Objectives page, click Next.

  11. Review the summary, and click Finish.

  12. When the Completion page appears, click Close.

To validate the service level objective

  • In the Service Level Tracking pane, select the new service level, and click Properties in the Action pane.