Delegating Your Calls to One or More Assistants
Microsoft Office Communications Server 2007 and Microsoft Office Communications Server 2007 R2 will reach end of support on January 9, 2018. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.
The Office Communicator call-forwarding options enable a manager or executive to select one or more assistants (delegates) to receive his or her phone calls. Delegates are contacts who can answer the manager's calls, and make and transfer calls on the manager's behalf.
Important
Delegates must use Communications Server 2007 R2 Attendant instead of Office Communicator so that they can access all the call delegation features. The manager specifies delegates in Office Communicator in the Call-Forwarding Settings dialog box.
The manager can configure the call-forwarding settings to do the following:
Simultaneously send all incoming phone calls to the manager and the delegate.
Send all incoming phone calls directly to delegates.
Delegates are automatically assigned the Team access level. You cannot change the access level for a delegate.
The delegate management for call-forwarding is configured from Office Communicator, as shown in Figure 1.
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Figure 1. Assigning delegates by using Office Communicator
To set up your delegates
In the Office Communicator window, click the Call-Forwarding button.
Click Call-Forwarding Settings.
In the Do the following when I get calls drop-down list, select one of the following:
Ring me and my delegates
Ring my delegates only
Click Add, and then click Contact.
Select a contact from the list, or search for a contact, and then click OK.