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Archiving and Monitoring for Office Communications Server 2007 R2

Communications Server 2007 R2

Topic Last Modified: 2009-07-14

Office Communications Server 2007 R2 includes Archiving and Monitoring functionality as follows:

  • Archiving. Designed for enterprise compliance needs, enables the capture and storage of instant messaging (IM) content.
  • Monitoring. Designed for enterprise operational needs and enables the following:
    • The capture of call detail recordings (CDRs) that include IM, conferencing, and voice and video calls. CDRs include usage information related to voice calls, audio/video (A/V) conversations, application sharing, remote assistance, and Web conferences.
    • The capture and viewing of detailed Quality of Experience (QoE) metrics to monitor voice and video quality. QoE data includes statistics about voice and video quality, both for individual calls and aggregate reports.

The following figure shows the archiving and monitoring architecture in Office Communications Server 2007 R2.

Figure 1. Archiving and monitoring architecture in Office Communications Server 2007 R2
Dd572495.605e901c-fca4-465a-9e46-36d5f5aa987f(en-us,office.13).png

The Front-End server hosts an archiving and CDR agent, which is part of the RTCSrv process, to capture archiving and CDR data which is transferred over Message Queuing (also known as MSMQ) to the Archiving Server and Monitoring Server respectively. The Archiving Server and Monitoring Server are separate Office Communications Server roles.

Similarly, the Front End contains a QoE agent, which is part of the RTCQMS process, to capture QoE data. The QoE data is transferred over Message Queuing to the Monitoring Server.

In Office Communications Server 2007 R2, the CDR function moves to the Monitoring Server from the Archiving Server with which it was a co-located in Office Communications Server 2007. CDR data accumulation and reporting requirements have characteristics more in common with QoE data than Archiving data, which drove the evolution in architecture.

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