Enabling Call Detail Recording
Topic Last Modified: 2009-05-22
Call Detail Recording (CDR) records usage information about instant message conversations and meetings. Some organizations use the usage data obtained from call detail records (CDRs) to calculate their return on investment (ROI).
You can record the following usage information:
Peer-to-peer call details. Details of all peer-to-peer sessions, including Voice over IP (VoIP)-to-VoIP calls, instant messaging (IM), audio/video(A/V), file transfer, application sharing, and remote assistance sessions.
Conferencing call details. Details of all multi-party sessions, including instant messaging and audio/video sessions, and details of all conferencing sessions conducted using the Office Live Meeting client.
Voice call details. Details of VoIP-to-public switched telephone network (PSTN) calls.
For details, see Monitoring in the Planning and Architecture documentation.
Use the following procedure to enable call detail recording in your organization. You may have already done this when deploying Monitoring Server.
After call detail recording is enabled in the forest, you must enable it on each pool to be monitored, and associate the servers in that pool with a Monitoring Server. For details, see Configuring Associations with Pools and Mediation Servers.
Using an account that is a member of the RTCUniversalServerAdmins group, open the Office Communications Server 2007 R2 snap-in: Click Start, point to Administrative Tools, and then click Office Communications Server 2007 R2.
In the console tree, right-click the forest node, click Properties, and then click Global Properties.
On the Call Detail Records tab, select the check boxes that correspond to the usage information that you want to archive, and then click OK.