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Troubleshooting Tools for Enterprise Voice

Communications Server 2007 R2

Topic Last Modified: 2010-04-28

The topics in this section describe the tools that are available for troubleshooting Enterprise Voice issues.

A variety of logging and diagnostic tools are available to help you troubleshoot Enterprise Voice issues. Some tools are available with Office Communications Server 2007 R2, and some are available separately. The following table summarizes these tools and provides links to topics that describe how to use them in more detail.

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Some of the tools that are described in this section require separate installation. We recommend that you determine the tools that you want to use for troubleshooting early in your deployment, and that you install the tools as soon as possible after you have deployed Office Communications Server.

Table 5. Troubleshooting tools

Tool Description Location

Event Viewer

A program on the Microsoft Windows and Windows Server operating systems that records failure and status events, including those that are produced by Office Communications Server 2007 R2 and, if enabled on an Office Communicator client, those that are related to communications between the client and Office Communications Server 2007 R2.

Available from Administrative Tools in Control Panel.

Client Logging in Communicator

A log file for Microsoft Office Communicator 2007 R2 clients.

Enabled on the Office Communicator client.

Monitoring Server

A server role for Office Communications Server 2007 R2. Monitoring Server provides near real-time monitoring and service assessment of UC media. It collects metrics from UC clients at the end of calls. These metrics are used to generate media quality reports and to provide early warning of abnormal media quality conditions.

For details about deploying this role and the optional management pack, see the Office Communications Server 2007 R2 Monitoring Server Deployment Guide documentation.

Deployment Validation Tool

A set of administrative tools that simulate audio traffic and provide configurable reporting and alerting to validate end-to-end audio quality and to facilitate detection and diagnosis of audio and connectivity issues. The Deployment Validation Tool includes the Answering Agent Tool, which end users and Help desk personnel can use for end-to-end validation of voice quality.

Included with Office Communications Server 2007 R2 Resource Kit Tools, available as a free download at the Microsoft Download Center at http://go.microsoft.com/fwlink/?LinkID=145159.

Set Up Audio and Video Wizard

A wizard that helps users to configure audio and video devices for use with clients of Office Communications Server.

Available on Microsoft Office Communicator 2007 R2 and Microsoft Office Live Meeting 2007 R2 client.

Network Monitor

A protocol analyzer that can capture, display, and analyze network traffic. Note: This guide describes the use of Network Monitor 3. Other network analysis tools available from Microsoft and other suppliers may also be appropriate.

Available as a free download at the Microsoft Download Center. For more information, see Information about Network Monitor 3 at http://go.microsoft.com/fwlink/?LinkId=158391.

Sound Recorder

A program that records sounds from a microphone and that also mixes, plays, and edits sounds.

Installed by default with Windows XP Professional, Windows Server 2003, and Windows Vista.

Validation Wizard

A wizard that checks server configuration and connectivity between specific servers, including trusted servers.

Available from the Office Communications Server 2007 R2 Deployment Wizard and from the Office Communications Server 2007 R2 Administrative Tools snap-in. For details about administrative tools, see Administrative Tools Overview in the Administering Office Communications Server 2007 R2 documentation.

Logging Tool (OCSLogger.exe)

An administrative tool that generates logs for different server components while the server is running.

Available from the Office Communications Server 2007 R2 Administrative Tools snap-in.

Snooper Tool

A protocol analysis tool that displays logs that are generated by the Office Communications Server Logging Tool. Snooper loads the supplied log file and displays its messages. You can also use Snooper to view failed voice call reports (that is, database reports).

Included with Office Communications Server 2007 R2 Resource Kit Tools, available as a free download at the Microsoft Download Center at http://go.microsoft.com/fwlink/?LinkID=145159.

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VoIP Test Set

A testing tool that emulates a SIP endpoint to verify connectivity. The VoIP Test Set can emulate Microsoft Office Communicator, a Mediation Server, or a gateway.

Available as a free download at the Microsoft Download Center at http://go.microsoft.com/fwlink/?LinkID=143946.

Route Helper

A graphical program that facilitates the creation, modification, and testing of phone number normalization rules, location profiles, Enterprise Voice policies, and routing rules.

Included with Office Communications Server 2007 R2 Resource Kit Tools, available as a free download at the Microsoft Download Center at http://go.microsoft.com/fwlink/?LinkID=145159.

Translation Pattern and Regex Validation

A tool that validates phone numbers to ensure that the resulting number is properly normalized.

Available with the Office Communications Server 2007 R2 Administrative Tools snap-in.

Exchange UM Integration Utility (ocsumutil.exe)

A script that creates contact objects for Exchange Unified Messaging subscriber access and auto-attendants. The utility can validate that Office Communications Server location profile names match the FQDNs of the Exchange Unified Messaging dial plans.

Available from a Command Prompt window on a computer on which Office Communications Server 2007 R2 is installed.

ExchUCutil.ps1

A script that grants Office Communications Server permission to read Exchange UM Active Directory objects. The script also creates a Unified Messaging IP gateway that points to the Office Communications Server pools.

Located in the %ExchangeInstallDir%\Scripts\ folder on a server that is running Exchange Server 2007 with Service Pack 1 (SP1).

Pre Call Diagnostic Tool

A client-application that displays the current packet loss and jitter along the last leg of the network and shows the user how this network behavior may impact an upcoming VoIP call.

Included with Office Communications Server 2007 R2 Resource Kit Tools, available as a free download at the Microsoft Download Center at http://go.microsoft.com/fwlink/?LinkID=145159.

Remote Connectivity Analyzer

A Web-based application that helps IT Administrators to validate and diagnose end-to-end Office Communications Server scenarios by facilitating testing of the connectivity of a remote user to Office Communications Server.

You access and run the application directly from the Office Communications Server Remote Connectivity Analyzer Web site at https://www.testocsconnectivity.com.

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