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Exchange Unified Messaging Routing Events Related to Enterprise Voice

Communications Server 2007 R2

Topic Last Modified: 2009-03-11

The following table lists general Office Communications Server events that are related to Exchange Unified Messaging routing.

Table 7. Exchange Unified Messaging routing events

Event ID Description Cause and Resolution

44001

The Exchange Unified Messaging Routing Application is starting.

 

44002

The Exchange Unified Messaging Routing Application was started.

 

44003

The Exchange Unified Messaging Routing Application is stopping.

 

44004

The Exchange Unified Messaging Routing Application was stopped.

 

44005

Unexpected exception occurred in the Exchange Unified Messaging Routing Application.

 

44006

Unable to load settings from configuration file.

CAUSE: The Exchange Unified Messaging Routing application is incorrectly configured, or the program does not have permission to read the configuration file or WMI objects.

RESOLUTION: Verify that the RTCSRV service account has read permission on the ExumRouting.exe.config file in the installation directory and in WMI.

44009

Exception occurred while processing request.

 

44012

Error occurred while trying to open the log file.

 

44013

Unable to load the application manifest file from the installation directory.

CAUSE: The file has been deleted, or the RTCSRV service account does not have permission to read from the installation directory, or the file has been corrupted.

RESOLUTION: Verify that the file exists. If it does not, reinstall $(SERVER_PRODUCT_GENERICNAME_STR). If the file does exist, verify that the RTCSRV service account has permission to read the file. If the RTCSRV service account has read permission on the file, then the file may be corrupted. Try reinstalling $(SERVER_PRODUCT_GENERICNAME_STR).

44014

Unable to compile the application manifest file from the installation directory.

CAUSE: The file is corrupted.

RESOLUTION: Reinstall $(SERVER_PRODUCT_GENERICNAME_STR).

44015

Exchange Unified Messaging Routing Application is waiting for the $(SERVER_PRODUCT_GENERICNAME_STR) to start.

CAUSE: The Exchange Unified Message Routing Application is not active until it can connect to $(SERVER_PRODUCT_GENERICNAME_STR). You may or may not see this event, depending on whether $(SERVER_PRODUCT_GENERICNAME_STR) is slow to start.

RESOLUTION: None, unless you see this event multiple times, in which case you should examine the event logs to determine why the $(SERVER_PRODUCT_GENERICNAME_STR) has not started.

44016

Exchange Unified Messaging Routing Application is running under an account that is not authorized to connect to the server.

CAUSE: The RTCSRV service account is not a member of the RTC Server Applications local group.

RESOLUTION: Reinstall $(SERVER_PRODUCT_GENERICNAME_STR).

44017

Exchange Unified Messaging Routing Application is unable to log messages

CAUSE: Logging could not write to the log file in directory <directory_name> because the disk usage exceeds <disk_usage_value>.

RESOLUTION: Disk is too full. Logging will resume automatically when sufficient disk space is available. Take corrective action to make disk space available.

44018

Logging has resumed in directory <directory_name> because the disk usage is now <disk_usage_value> or less.

CAUSE: The attempt failed with response code <response code>. Failure occurrences: <number_of_failures>, since <date/time>.

RESOLUTION: Verify that the server is pointing to the appropriate Exchange Unified Messaging server. Also verify that the Exchange Unified Messaging server is running and that it is also properly configured.

44019

Unable to open event '<event_ID>'. Internal error.

 

44020

The Exchange Unified Messaging Routing Application is enabled.

 

44021

The Exchange Unified Messaging Routing Application is disabled.

 

44022

An attempt to route to an Exchange Unified Messaging server failed.

 

44023

An attempt to route to the following Exchange Unified Messaging server succeeded: <Exchange_UM_Server>. Any previous errors have been resolved.

 

44024

Exchange Unified Messaging Routing Application found the following Exchange Unified Messaging dial plan: <dialplan_names>. This dial plan contains the following servers: <server_names>

 

44025

Exchange Unified Messaging Routing Application detected that dial plan <dialplan_name> has been removed or is no longer a SIP dial plan.

 

44026

Exchange Unified Messaging Routing Application detected that server <server_name> has been added to dial plan <dialplan_name>.

 

44027

Exchange Unified Messaging Routing Application detected that server <server_name> has been removed from dial plan <dialplan_name>.

 

44028

Exchange Unified Messaging Routing Application did not find any Exchange Unified Messaging servers.

CAUSE: No Exchange Unified Messaging servers are configured for SIP traffic, or the RTCSRV service account does not have permission to read Exchange objects in Active Directory Domain Services (AD DS).

RESOLUTION: Configure one or more Exchange Unified Messaging servers to handle SIP traffic.

44029

Attempt to add <host> to the host authorization table failed. Requests to this server will likely fail until this issue is resolved.

CAUSE: The same host may have been manually added to the table, or another application running on this server has added the host.

RESOLUTION: Manually remove the host from the host authorization table or disable other applications that may have added the host.

44030

Attempt to remove <host> from the host authorization table failed.

CAUSE: This could happen because the server is overloaded or running under low-resources. RESOLUTION: Restart the Server to commit the operation. Ensure that your server is functioning normally.

44031

Exception occurred in the Exchange Unified Messaging Routing Application while loading dial plans for a domain.

<Domain> <Exception>

 

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