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Event ID 12562 — NIC Configuration

Updated: April 7, 2009

Applies To: Windows Server 2008

This is preliminary documentation and subject to change.

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This Aspect refers to network switchport, static and dynamic MAC address issues.

Event Details

Product: Windows Operating System
ID: 12562
Source: Microsoft-Windows-Hyper-V-Worker
Version: 6.0
Symbolic Name: VM_NIC_STATIC_MAC_CONFLICT
Message: '%1' Static MAC address %5 for %4 (%3) conflicts with another adapter.

Resolve

Reconfigure static MAC address

By default, new virtual machines in Hyper-V are created with NICs that are assigned dynamic MAC addresses. If virtual machines with identical static MAC addresses are run at the same time, virtual machine networking may not work properly.   For virtual machines that share a virtualization server (also called a host), static MAC address conflicts are rarely an issue. However, if multiple servers with the Hyper-V role enabled are used, you must ensure that the address ranges are unique and managed across the servers. You can use System Center Virtual Machine Manager to do this.

Turn Off the virtual machine and change the Static MAC Address of the NIC to a value that is not duplicated in another NIC on the network or out of the allowed range.

Alternatively, change the Static MAC Address of the NIC to a Dynamic MAC Address. If a virtual machine with a dynamic MAC address is copied to another computer, it will be assigned a new, unused MAC address.

Note: Turning off a virtual machine is equivalent to powering off a computer, so data loss is possible.

To perform these procedures, you must have membership in Administrators on the virtual machine, or you must have been delegated the appropriate authority.

To determine the MAC address:

1. On the virtual machine, open an elevated Command Prompt window, click Start

2.  On the Start menu, point to All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator

3. On the command line type:  

 ipconfig /all

4. Note the static MAC address configured, for example "00-13-20-F5-F8-7D" then change it to a value that is not duplicated in another NIC on the network or out of the allowed range.

To determine the allowed range of MAC addresses:

1. Open an elevated Command Prompt window, on the virtual machine, click Start

2.  On the Start menu, point to All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator

3. On the command line type:  

regedit.exe

4. Open the virtual machine registry and view the following keys:

HK_LOCAL_MACHINE\Software\Microsoft\WindowsNT\CurrentVersion\Virtualization\MinimumMacAddress

HK_LOCAL_MACHINE\Software\Microsoft\WindowsNT\CurrentVersion\Virtualization\MaximumMacAddress

Caution Incorrectly editing the registry might severely damage your system. Before making changes to the registry, you should back up any valued data.

Verify

The virtual machine starts and runs network operations without any problems.

Related Management Information

NIC Configuration

Hyper-V

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