Modifying an Agent's Properties

To modify the Agent property, use the following steps:

1. Expand the root node CCF in the tree on the left side of the pane.

2. Click the Agents Node.

3. Right-click the desired Agent or use the search function (right-click the list view area) to locate the Agent that is to be modified

4. Type the First Name and Last Name of the agent in the search window. All agents with that name will be listed in the List View pane. Right-click the desired agent name in the List View pane and click Properties.

5. The agent properties are displayed in tab menu pages. These pages contain the same 4 screens, which appear in the Using the Admin Console to Create a New Agent wizard.

6. The CCF Administrator can modify the agent properties on any of the pages as explained in the section Using the Admin Console to Create a New Agent.

7. Click OK to save the changes and close the properties window as shown below.

9. 

10. Agent Properties