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CCF Administration

The CCF Administrator Console (referred to as Admin Console) is an MMC snap-in for administering the Framework. The console lets the administrator manage and configure the following components of the system:

  • Agents
  • Agent groups
  • Roles
  • Hosted and Non-Hosted Applications
  • Workflows and Workflow Steps
  • Configuration of Authorization Manager (AzMan) store (Roles and Groups)
  • Application mapping for groups in the Authorization Manager or CCF Database
  • Skills
  • Channels
  • Settings
    • Phones
    • General Settings
    • Agent Presence States
    • Configurations
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