Adding an Existing Agent to a Group

To add an existing agent to a group:

  1. Expand the root CCF in the left hand tree in the Admin Console.

  2. Click the Groups node.

  3. From the list of groups shown on the right pane, double click any group.

  4. On the corresponding properties window select the Members tab.

  5. Add the agent from the list showing the available agents, and click OK as shown in the figure below.

  6. Dd632534.e4d4bb81-476b-41e3-9770-266a4fc635b8(en-us,TechNet.10).png

  7. Add agent to group