Export (0) Print
Expand All
This topic has not yet been rated - Rate this topic

Mapping a Workflow to Groups

In addition to assigning workflows to individual agents, workflows can be assigned to groups of users. Workflow by group mapping is a feature of CCF that allows a user to assign multiple groups of users to a workflow. Those users can be agents, administrators, or any collection of CCF users. Assigning a group to a workflow means giving the group permission to run that particular workflow.

The following figure illustrates how groups of users are given permissions to use a workflow and how they interact with that workflow, once they have permissions.


Mapping a workflow to a group of users

Did you find this helpful?
(1500 characters remaining)
Thank you for your feedback
© 2014 Microsoft. All rights reserved.