Creating a New Channel

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To add a Channel, use the following steps:

  1. In the Admin Console, expand the root node *<machineName>*in the left-hand tree pane.

  2. Click the Channel Node.

  3. Right-click in the blank area in List View pane and click on New then Channel. The Add New Channel Wizard window is displayed.

  4. Click Next.

  5. The Add New Channel Wizard (Step 1 of 2) screen will be displayed as shown below where the administrator can enter the general details of the new Channel.

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  7. Add New Channel Wizard Screen 1

  8. Type the Name of the Channel (mandatory field) and click Next to continue**.**

  9. The Add New Channel Wizard (Step 2 of 2) screen will be displayed as shown. The administrator can associate available agents to the Channel.

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  11. Add New Channel Wizard Screen 2

  12. To associate agents, select one or more agents in the Available list and click the > button.

  13. The selected agents will be added to the Selected list.

  14. Click Finish.

  15. The administrator can cancel the creation of a new Channel at any time by clicking Cancel.