Preparing for CCF Installation
CCF consists of a group of servers that interact among themselves, and in turn interact with the Agent Desktops. Broadly, CCF consists of the following servers:
- CCF Core Server
- Sign-On Server
- Configuration Server
- DCS Server
- Report Server
Before starting the installation process, ensure you have the following:
- Servers that meet or exceed the hardware requirements for Windows 2003 SP1 Server or Windows 2008 Server. A production environment will likely consist of a number of servers. In a development environment, you can combine core components on a server. In this document, the servers are named <DomainController> (System domain controller), <IISSvr> (IIS server), <SQLSvr> (SQL server), and <ReportSvr> (SQL reporting server). The <ReportSvr> may be combined with either <IISSvr> or <SQLSvr>
- Client desktop machines that meet or exceed the hardware requirements for Windows XP Professional.
Before you start using CCF 2009, review the security considerations relating to contact center applications.