Editing the Agent Desktop Configuration File

The Agent Desktop configuration file (AgentDesktop.exe.config) is located at <InstallDir>\AgentDesktop\ in the Agent machine. You must configure the Agent Desktop’s configuration file, in order for it to use DCS.

To configure Agent Desktop configuration file:

1. Ensure that the following endpoint entries are not commented and restart your IIS server, to integrate CCF with DCS:

2. • Microsoft.Ccf.Samples.Csr.AgentDesktop.AddressBook.AddressBook
   • Microsoft.Ccf.Samples.Csr.AgentDesktop.AgentStats.AgentState
   • Microsoft.Ccf.Samples.Csr.AgentDesktop.ContactCenterStatistics.ContactCenterStatistics
   • Microsoft.Ccf.Samples.Csr.AgentDesktop.Lookup.Lookup
   • Microsoft.Ccf.Samples.Csr.AgentDesktop.NonHostedApplications.NonHostedApplication
   • Microsoft.Ccf.Samples.Csr.AgentDesktop.Options.Options
   • Microsoft.Ccf.Samples.Csr.AgentDesktop.SkillsRouting.Routing
   • Microsoft.Ccf.Samples.HostedControlInterfaces.RegisterClient.RegisterClient
   • Microsoft.Ccf.Csr.Application.Application
   • Microsoft.Ccf.Csr.AuditLogWS.AuditLog
   • Microsoft.Ccf.Csr.ContextWebServices.ContextWebServices
   • Microsoft.Ccf.Samples.WfWorkflowControl.WorkflowWS.WorkflowWs
   • Microsoft.Ccf.Common.AgentLoginManager.AgentLoginManager
   • Microsoft_Ccf_Csr_Core_AgentCredentials_AgentCredentials

3. In the Agent Desktop configuration file, replace DCSDISCO with the DCS server name in the channelfactory entry. For example, if your DCS server is DCS_Server, the entry will be:

5. <cis.serviceModel>
      <channelFactory>
         <discoveredEndpoint compositeBaseAddress="https://DCS_Server:8080"/>
         <mexDiscoveryEndpoint address="https:// DCS_Server/DiscoveryService/DiscoveryService.svc" binding="basicHttpBinding" bindingConfiguration=""/>
         <scopeRanking type="Microsoft.ConnectedIndustry.ServiceModel.Application.ScopeRanking,Microsoft.ConnectedIndustry.ServiceModel.Application"/>
         <scopeProvider type="Microsoft.ConnectedIndustry.ServiceModel.Application.ScopeProvider,Microsoft.ConnectedIndustry.ServiceModel.Application"/>
      </channelFactory>
   </cis.serviceModel>    
   

6. In the proxy providers section of the Agent Desktop configuration file, set the default proxy to DCS proxy.

7. <ProxyProviders defaultProvider="dcsProxy">
     <providers>
       <add name="wcfProxy" description="Provides WCF based proxy" type="Microsoft.Ccf.Common.ProxyProvider.WcfProxy, Microsoft.Ccf.Common.ProxyProvider" />
       <add name="wcfSeProxy" description="Provides WCF based proxy with support for Security Extn" type="Microsoft.Ccf.Common.ProxyProvider.WcfSeProxy, Microsoft.Ccf.Common.ProxyProvider" />
       <add name="ccfSeProxy" description="Provides CCF based proxy with support for Security Extn" type="Microsoft.Ccf.Common.ProxyProvider.CcfSeProxy, Microsoft.Ccf.Common.ProxyProvider" />
       <add name="dcsProxy" description="Provides DCS based proxy" type="Microsoft.Ccf.Common.ProxyProvider.DcsProxy, Microsoft.Ccf.Common.ProxyProvider" />
     </providers>
   </ProxyProviders>