Using the Admin Console to Search for a New Agent

  • Article

The following fields will be available in the search window for filtering the agent list.

  • First Name of the Agent
  • Last Name of the Agent

To search Agents use the following steps:

  1. Expand the CCF root node in the left-hand tree pane.

  2. Click the Agents node.

  3. Right-click in a blank area of the List view pane and click Search Agent.

  4. Note

    You can also click Action in the menu bar and click on Search Agent.

The administrator can enter the full or partial first and\or last name as search criteria.