Using Softphone to Transfer a Call
This section describes how to use SoftPhone to transfer a customer call to another agent.
To transfer a call
On the Phone menu, select Transfer.
In the Call text box, type the phone number of DemoAgent2, Ivo Haemels (###-####).
Click the Dial button.
The call will be transferred to DemoAgent2.
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Note
The phone number of DemoAgent2 should be mapped either in the Options table or in AgentDesktop.exe.config of DemoAgent2’s computer.