Using URL Settings for Secure Connections

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Agent Desktop and CCF Server interaction is managed by the use of web services. You might want to use secure connections in cases where sensitive customer information is exchanged between the Agent Desktop and CCF server. You can use the HTTPS protocol (instead of HTTP) to secure communications between Agent Desktop and the CCF server. You must edit the URL settings in the Configurations section of the Admin Console to use the HTTPS protocol.

To edit the URL settings, use the following steps:

  1. In the Admin Console, expand the root node <machineName> in the left-hand tree pane.

  2. Expand the Settings node in the left-hand tree pane.

  3. Click the Configurations Node.

  4. Select a URL setting.

  5. Right-click the desired configuration name in the List View pane on the right side of the page and click Properties. The Properties page is displayed.

  6. Dd632755.f30c62aa-a649-4ef4-adf9-a0531a846f2d(en-us,TechNet.10).png

  7. Edit the value of the URL and change “http” to “https”. Below is an example edit value for the AgentDesktop_AddressBook_AddressBook configuration setting:

  8. https://CCFIIS/Microsoft.Ccf.Csr.WebServices.ContactCenter/AddressBook.svc

  9. Click OK to save the changes and close the Properties window.

  10. Repeat the procedure for all URL configuration settings.

  11. Restart IIS.