Configuring User Rights on the Agent Desktop

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You must configure users, including CSR agents, who run the Agent Desktop to have Administrator rights. You can do this using the HTTP Service Configuration Admin Tool ReserveHTTPNamespace. These steps are optional if you choose the Auto-Configure option in the CCF installer.

Note

Note: This procedure requires the installation of Windows Server 2003 Service Pack 1 32-bit Support Tools. This download is available from Microsoft. Failure to install the support tools will result in an unrecognized command error. For a Windows XP client machine, the procedure requires installation of Windows XP Service Pack 2 Support Tools, available from Microsoft.

If you are using Microsoft Vista, see Using Integrated Desktop as a Client on Windows Vista to configure user rights for the agent desktop.

To run this procedure the user must have Administrator rights. The configuration steps are as follows:

To establish the Security ID (SID):

The SID can take two forms, the SID of the individual user or the SID of a group of users.

  1. On the machine in question, open a command window as Administrator.

  2. Type in the appropriate of the two commands below:

    • whoami/user – returns the SID of the current, logged in user
    • whoami/groups – returns a list of the groups to which the user belongs along with their SIDs.

Note

The Administrator should be a member of the CCFUsers group to generate SIDs.

This will return the SID to be used in the following steps.

Invoke the HTTP configuration tool in the procedure below:

  1. On the machine in question, open a command window as Administrator.
  2. Change directory to the support tools folder (usually: C:\Program Files\Support Tools).
  3. Type in the following command and press Enter:

httpcfg set urlacl /u https://+:1000/ /a D:(A;;GX;;;<SID>)

<SID> is the security identifier.

Below is an example of how the command appears in the command line, along with the result:

C:\Program Files\Support Tools> httpcfg set urlacl /u https://+:1000/ /a D:(A;;GX;;;s-1-5-21-3811445897-853718750-2640504884-1107)

HttpSetServiceConfiguration completed with 0.

C:\Program Files\Support Tools>

The result completed with 0 indicates that the procedure was successful. Any number other than 0 indicates a standard Win32 error code.