Verifying the Agent Desktop Installation

To verify if Agent Desktop has been installed:

  1. Add an application access to a user in the Admin Console. For more information about adding applications to a group, see Managing Agents and Managing Hosted Applications.
  2. Login into the Agent Desktop using the credentials of the user.
  3. Verify if the application is displayed in the Agent Desktop.

Note

Only global applications are displayed when you log into the Agent Desktop. If the application is not global, you must start a session to display the application.