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Client Language Support for Unified Messaging

Exchange 2010
 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2013-03-21

Microsoft Exchange Unified Messaging language packs are version-specific and platform-specific. Since Exchange Server 2007, there have been separate releases for UM language packs, including Exchange 2007 RTM, Exchange 2007 SP1, SP2, and SP3, the RTM version of Exchange Server 2010, and Exchange 2010 SP1 and SP2. Both 32-bit and 64-bit downloads are available for some of these releases, but only 64-bit downloads are available for others.

It's very important that you install the correct version and platform of the UM language packs on a UM server. Don't install UM language packs on a Unified Messaging server that's running an earlier version of Exchange or that's designed for a 32-bit platform. This topic describes Unified Messaging (UM) language packs and their availability in Microsoft Exchange Server 2010.

Unified Messaging language packs allow an Exchange 2010 UM server to speak additional languages to callers and recognize other languages when callers use Automatic Speech Recognition (ASR) or when voice messages are transcribed. UM language packs contain:

  • Pre-recorded prompts in the language of the UM language pack, for example, "After the tone, please record your message. When you’ve finished recording, hang up, or press the # key for more options."

  • Grammar files in the language of the UM language pack that are used by a UM server to look up the names of users in the directory.

  • Text-to-Speech (TTS) translation so that content, such as e-mail, calendar, and contact information, can be read to callers in the language of the UM language pack.

  • Support for ASR, which allows callers to interact with UM using the voice user interface (VUI) in the language of the UM language pack.

In addition, UM language packs provide support for Voice Mail Preview, which allows users to quickly triage their voice messages by reading their transcripts from within a supported e-mail client such as Outlook or Outlook Web App.

All UM language packs are single files that can be downloaded. These language packs include the pre-recorded prompts, grammar files, Text-to-Speech (TTS) translation, and ASR. However, not all the UM language packs contain support for Voice Mail Preview.

The following UM language packs contain support for all the components and features, including Voice Mail Preview:

  1. English (US) - (en-US)

  2. French (France) - (fr-FR)

  3. Italian - (it-IT)English (Canada) (en-CA)

  4. Polish (pl-PL)

  5. Portuguese (Portugal) (pt-PT)

  6. Spanish (Spain) (es-ES)

noteNote:
For more information about Voice Mail Preview, see Voice Mail Preview for End Users

By default, when you install the Exchange 2010 Unified Messaging server role, the server will send voice mail previews to UM-enabled users if a supported UM language pack is installed.

There are Exchange 2010 Unified Messaging Voice Mail Preview partners that offer enhanced transcription support for the Voice Mail Preview feature. These partners employ people to correct voice mail transcriptions that were created using Automatic Speech Recognition (ASR). Each Voice Mail Preview partner must meet a set of requirements to be certified to interoperate with Exchange 2010 Unified Messaging.

If you determine that the voice mail previews sent to your users aren't accurate enough, you can contact one of the certified Voice Mail Preview partners listed on the Microsoft PinPoint web page, and sign up with that partner at an additional cost. For more information, see Voice Mail Preview Advisor for Exchange 2010.

The following table includes the supported languages for Exchange 2010 Unified Messaging.

Supported languages for Exchange 2010 UM language packs

Language Country/Region Culture ID Availability Prompts Text-to-Speech ASR Voice Mail Preview

Catalan

Spain

ca-ES

Download available

 

Chinese (Hong Kong)

China

zh-HK

Download available

 

Chinese (Simplified)

China

zh-CN

Download available

 

Chinese (Traditional)

Taiwan

zh-TW

Download available

 

Danish

Denmark

da-DK

Download available

 

Dutch

Netherlands

nl-NL

Download available

 

English

Australia

en-AU

Download available

 

English

Canada

en-CA

Download available

English

India

en-IN

Download available

CautionCaution:
Deploying the Exchange 2010 SP1 English (India) (en-IN) Unified Messaging language pack in organizations that include Exchange Server 2007 servers running on Windows Server 2003 will cause the Exchange 2007 servers to fail. Further details are contained in this Microsoft Knowledge Base article.

 

English

United Kingdom

en-GB

Download available

 

English

United States

en-US

Download available

Finnish

Finland

fi-FL

Download available

 

French

Canada

fr-CA

Download available

 

French

France

fr-FR

Download available

German

Germany

de-DE

Download available

 

Italian

Italy

it-IT

Download available

Japanese

Japan

ja-JP

Download available

 

Korean

Korea

ko-KR

Download available

 

Norwegian (Bokmal)

Norway

nb-NO

Download available

 

Polish

Poland

pl-PL

Download available

Portuguese

Brazil

pt-BR

Download available

 

Portuguese

Portugal

pt-PT

Download available

Russian

Russia

ru-RU

Download available

 

Spanish

Spain

es-ES

Download available

Spanish

Mexico

es-MX

Download available

 

Swedish

Sweden

sv-SE

Download available

 

importantImportant:
To ensure that all Unified Messaging features are available in the UM language packs you install, you must install the Exchange 2010 Client and Server Language Pack on each UM server in the dial plan. If you don’t install the Client and Server Language Pack, some features may not work as expected. Some features, like Voice Mail Preview, will work in the language that’s configured on the dial plan but when only the UM language pack is installed. However, features like Outlook Voice Access and user interface text won’t work in the language selected by the user without having both the UM language pack and the Client and Server Language Pack installed. The language pack bundle for Exchange Server 2010 Service Pack 2 (SP2) is integrated into the download for Exchange 2010 SP2. To download SP2 for Exchange 2010, see Microsoft Exchange Server 2010 Service Pack 2 (SP2). However, the language pack bundle for Exchange 2010 SP1 is still available. To download and install additional client and server language packs for Exchange 2010 SP1 on servers in your organization, see the Microsoft Exchange Server 2010 SP1 Language Pack Bundle.

Exchange 2010 UM language packs enable callers and Outlook Voice Access users to interact with the Unified Messaging system in multiple languages. After you install additional language packs on a Unified Messaging server, callers and Outlook Voice Access users can hear e-mail messages and interact with the Unified Messaging system, and Outlook Web App and Outlook 2010 users can view the transcript of a voice message using Voice Mail Preview in a specific language.

To support a specific language, a UM client language pack for that language must be installed on each UM server in the UM dial plan.

In some cases, if a UM language pack for a specific language hasn’t been installed and isn’t available, a client fallback language may be used instead of the language that’s needed. For some languages, fallback UM client languages are available to be used, but for other languages, no fallback language is available. If there isn’t a UM language pack installed for a specific language, and no fallback language is available for that language, en-US (US English) will be used. By default, the en-US UM language pack is installed on all Unified Messaging servers when you install the Unified Messaging server role. The en-US UM language pack can’t be uninstalled.

The following table includes a list of client languages and the fallback languages that are used when a specific UM language pack hasn’t been installed on a Unified Messaging server.

Client Fallback Languages for UM

Language Country/Region Culture ID First language chosen, if installed Second language chosen, if installed Third language chosen, if installed

Catalan

Spain

ca-ES

ca-ES

en-US

Chinese (Hong Kong)

China

zh-HK

zh-HK

zh-CN

zh-TW

Chinese (Simplified)

China

zh-CN

zh-CN

zh-HK

zh-TW

Chinese (Traditional)

Taiwan

zh-TW

zh-TW

zh-HK

zh-CN

Danish

Denmark

da-DK

da-DK

en-US

Dutch

Netherlands

nl-NL

nl-NL

en-US

English

Australia

en-AU

en-AU

en-US

English

Canada

en-CA

en-CA

en-US

English

India

en-IN

en-IN

en-US

English

United Kingdom

en-GB

en-GB

en-US

English

United States

en-US

en-US

Finnish

Finland

fi-FL

fi-FL

en-US

French

Canada

fr-CA

fr-CA

fr-FR

en-US

French

France

fr-FR

fr-FR

fr-CA

en-US

German

Germany

de-DE

de-DE

en-US

Italian

Italy

it-IT

it-IT

en-US

Japanese

Japan

ja-JP

ja-JP

en-US

Korean

Korea

ko-KR

ko-KR

en-US

Norwegian (Bokmal)

Norway

nb-NO

nb-NO

en-US

Polish

Poland

pl-PL

pl-PL

en-US

Portuguese

Brazil

pt-BR

pt-BR

pt-PT

en-US

Portuguese

Portugal

pt-PT

pt-PT

pt-BR

en-US

Russian

Russia

ru-RU

ru-RU

en-US

Spanish

Spain

es-ES

es-ES

es-MX

en-US

Spanish

Mexico

es-MX

es-MX

es-ES

en-US

Swedish

Sweden

sv-SE

sv-SE

en-US

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