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Client Language Support for Unified Messaging

Applies to: Exchange Server 2010

Topic Last Modified: 2009-11-20

This topic describes Unified Messaging (UM) language packs and their availability in Microsoft Exchange Server 2010.

Unified Messaging language packs allow an Exchange 2010 UM server to speak additional languages to callers and recognize other languages when callers use Automatic Speech Recognition (ASR) or when voice messages are transcribed. UM language packs contain:

  • Pre-recorded prompts in the language of the UM language pack, for example, "After the tone, please record your message. When you’ve finished recording, hang up, or press the # key for more options."
  • Grammar files in the language of the UM language pack that are used by a UM server to look up the names of users in the directory.
  • Text-to-Speech (TTS) translation so that content, such as e-mail, calendar, and contact information, can be read to callers in the language of the UM language pack.
  • Support for ASR, which allows callers to interact with UM using the voice user interface (VUI) in the language of the UM language pack.

In addition, UM language packs provide support for Voice Mail Preview, which allows users to quickly triage their voice messages by reading their transcripts from within a supported e-mail client such as Outlook or Outlook Web App.

All UM language packs are single files that can be downloaded. These language packs include the pre-recorded prompts, grammar files, Text-to-Speech (TTS) translation, and ASR. However, not all the UM language packs contain support for Voice Mail Preview.

The following UM language packs contain support for all the components and features, including Voice Mail Preview:

  • English (US) - (en-US)
  • French (France) - (fr-FR)
  • Italian - (it-IT)

The following table includes the supported languages for Exchange 2010 Unified Messaging.

Supported languages for Exchange 2010 UM language packs

Language Country/Region Culture ID Availability Prompts Text-to-Speech ASR Voice Mail Preview

Catalan

Spain

ca-ES

Available soon

 

 

 

 

Chinese (Hong Kong)

China

zh-HK

Available soon

 

 

 

 

Chinese (Simplified)

China

zh-CN

Download available

 

Chinese (Traditional)

Taiwan

zh-TW

Download available

 

Danish

Denmark

da-DK

Available soon

 

 

 

 

Dutch

Netherlands

nl-NL

Download available

 

English

Australia

en-AU

Download available

 

English

Canada

en-CA

Available soon

 

 

 

 

English

India

en-IN

Available soon

 

 

 

 

English

United Kingdom

en-GB

Download available

 

English

United States

en-US

Download available

Finnish

Finland

fi-Fl

Available soon

 

 

 

 

French

Canada

fr-CA

Download available

 

French

France

fr-FR

Download available

German

Germany

de-DE

Download available

 

Italian

Italy

it-IT

Download available

Japanese

Japan

ja-JP

Download available

 

Korean

Korean

ko-KR

Download available

 

Norwegian (Bokmal)

Norway

nb-NO

Available soon

 

 

 

 

Polish

Poland

pl-PL

Available soon

 

 

 

 

Portuguese

Brazil

pt-BR

Download available

 

Portuguese

Portugal

pt-PT

Available soon

 

 

 

 

Russian

Russia

ru-RU

Available soon

 

 

 

 

Spanish

Spain

es-ES

Download available

 

Spanish

Mexico

es-MX

Download available

 

Swedish

Sweden

sv-SE

Download available

 

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