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Providing Support Information in the Logon Dialog Box

Updated: April 8, 2009

Applies To: Windows 7, Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2, Windows Server 2008, Windows Server 2008 Foundation, Windows Server 2008 R2, Windows Server 2012, Windows Vista

By using the CMAK wizard, you can specify a line of information to be displayed in the logon dialog box, directly above Connection status. This line of text can be a maximum of approximately 50 characters and is typically used to give users a phone number to call for support (for example, "Call 1-800-###-#### for the Help Desk."). No default text exists for this option. If you do not specify a line of text, this area of the logon dialog box will be left blank.

It is a good idea to repeat this contact information in your readme files or other installation information in case a user is unable to display the logon dialog box.

If the contact information is dependent on the location from which the user is dialing, you may want to customize your Help file to list all customer support numbers (to support remote users roaming outside of their home service area). In the line of text in the logon dialog box, you can then include a reference to Help. (For example, "For customer support phone numbers, click Help.") If you do this, add a link to the initial Help screen that jumps to the topic ID containing your support numbers. For more information on customizing Help, see Providing Custom Connection Manager Help (.chm).

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