Using the Operations Manager 2007 R2 Product Connector Subscription Wizard

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Applies To: Operations Manager 2007 R2, Operations Manager 2007 SP1

Use the Product Connector Properties dialog box to access the Product Connector Subscription Wizard. This dialog box is available from the Operations Manager 2007 R2 console. The Product Connector Subscription Wizard enables automatic forwarding of Operations Manager 2007 R2 alerts. The wizard also enables you to qualify the alerts you want to send to a specific Connector for a given remote system.

Important

Diligent use of subscription filtering is necessary when multiple Connectors are installed and automatically forwarded in a single Operations Manager 2007 R2 management group. If appropriate filtering is not configured in such a case, there is no guarantee of alert forwarding data integrity. Subscriptions should not overlap.

When an alert is forwarded to another remote system with an Operations Manager 2007 R2 Connector, an acknowledgement is returned from that remote system containing the event ID that is known to that remote system. The ID is then stored in the TicketID field for that alert in the Operations Manager 2007 R2 alert database. Thus, if an individual alert is forwarded to more than one remote system, data for that alert can become corrupted or unreliable.

When you define a subscription for a given Connector in a multiple Connectors environment, use especially the Groups or the Targets pages, or both, of the Product Connector Subscription Wizard to separate the alerts that are forwarded with each Connector.

To open the Product Connector Properties dialog box and access the Product Connector Subscription Wizard

  1. Log on to the computer with an account that is a member of the Operations Manager Administrators role for the Operations Manager 2007 R2 management group.

  2. In the Operations Manager 2007 R2 Operations console navigation pane, click Administration.

  3. In the Administration navigation pane, under the Product Connectors node, click Internal Connectors.

  4. All installed Connector services that are running appear in the Internal Connectors pane. Double-click the Connector for which you want to set a subscription, or right-click the Connector, and then click Properties.

  5. The Product Connector Properties dialog box appears. In the Subscriptions section, click Add to start the Product Connector Subscription Wizard.

    Important

    When you configure a subscription with the Product Connectors Subscription Wizard, it is best not to forward Closed alerts. Forwarding closed alerts can cause an unexpected amount of forwarded alerts. On the Criteria page of the Product Connectors Subscription Wizard, Closed might be checked by default, so ensure that you clear Closed.

To use the Product Connector Subscription Wizard

  1. After you start the Product Connector Subscription Wizard, on the General page, type a name and a short description for the subscription you are creating, and then click Next.

  2. On the Groups page, filter by groups which alerts this Connector forwards to the remote system. By default, all check boxes are selected, so alerts from all groups are forwarded. To enable the child check boxes, clear the top-level check box. After you make your selections, click Next.

  3. On the Targets page, you can filter which alerts this Connector forwards based on object type. By default, alerts are accepted from all object types in all management packs. You can specify particular management packs or certain monitored objects from which you want to forward alerts. To accept alerts from only specified types of objects, select Forward alerts from targets explicitly added to the 'Approved targets' grid are approved. Click Add to select individual targets, and then click Next.

  4. On the Criteria page, you can filter which alerts this Connector forwards based on the severity, priority, resolution state, and category of the alert. By default, only Error severity, High and Medium priority, and both New and Closed resolution states are checked. By default, all categories are checked. However, you can individually configure all these factors to determine the criteria for alerts to be forwarded.

    After you make your selections, click Create to create the Connector subscription. When it is created, the subscription immediately begins forwarding the subscribed alerts to the Operations Manager 2007 R2 forwarding queue, where the Connector service sends the alerts to the remote system. Subscriptions appear in the Subscriptions screen of the Product Connectors pane, when the pane is refreshed. Double-click a subscription to edit the subscription.