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Forward mailbox monitoring

[Applies to: Microsoft Dynamics CRM 4.0]

When you use forward mailbox monitoring, incoming messages are processed by Exchange or the POP3 server and the E-mail Router in the following sequence:

  1. A message is received by a Microsoft Dynamics CRM user or queue mailbox, on either the Exchange Server or the POP3 server.
  2. A rule in the user's mailbox sends a copy of the message to the Microsoft Dynamics CRM forward mailbox.
  3. The E-mail Router retrieves the message from the Microsoft Dynamics CRM forward mailbox and sends it to the computer that is running Microsoft Dynamics CRM Server.

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