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Troubleshooting Windows CardSpace 2.0

Updated: December 18, 2009

Applies To: Active Directory Federation Services (AD FS) 2.0, Windows 7, Windows Vista

Problem: Windows CardSpace 2.0 Beta does not work correctly

This can occur when either the Microsoft .NET Framework, Internet Explorer, or your operating system has been installed, updated, or repaired after you have installed Windows CardSpace 2.0.

Solution: Reinstall

For this Beta release, we recommend that you uninstall and then reinstall the CardSpace 2.0 Beta software to resolve this problem. This will not delete any existing Information Cards that you have stored on your system or change their behavior.

Problem: CardSpace 2.0 Beta malfunctions when you use it with Internet Explorer 8

When this occurs, CardSpace 2.0 will not work in the browser window. When you move your mouse over the CardSpace 2.0 control, you may also see a tooltip message that says “ID5005: Information Card Service is not installed.” This problem occurs when the Compatibility View option in Internet Explorer 8 is disabled.

Solution: Enable the Compatibility View option

For this Beta release, click the Compatibility View button to the right of the address bar to resolve this problem. This should refresh the page and enable CardSpace 2.0.

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