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Office 365 Dedicated Platform Resources


Topic Last Modified: 2014-02-21

The topics listed here describe Microsoft Office 365 platform resources for Office 365 Dedicated plans subscribers. In addition to these resources, there are service-specific resources located at:

Topic titles that are followed by (Customer Extranet) are available only to Office 365 Dedicated Plan subscribers at the Customer Extranet site. Access to the Customer Extranet site requires additional credentials. If you do not have permission to access this site, contact your Microsoft Service Delivery Manager.

  • Office 365 Dedicated Plans Service Descriptions

    These service descriptions describe the services and features that are included with Office 365 Dedicated subscription plans. Service descriptions for platform components are also included.

  • Customer Operations Handbook (Customer Extranet)

    Presents a consolidated source of information and guidance on current standard operating procedures for Office 365 Dedicated plans. It describes the operational processes based on Information Technology Infrastructure Library (ITIL that Microsoft and the customer use to address incident, change, and release management and sets expectations on the outcomes and timelines of these processes.

  • Standard Configuration List Workbook (Customer Extranet)

    A comprehensive list of all standard configuration options available for Office 365 Dedicated plan customers, with links to the corresponding request templates.

  • Active Directory Rights Management Services FAQs for Office 365 Dedicated

    Frequently asked questions (FAQs) about the IRM implementations and AD RMS for the Dedicated and ITAR-support plan offerings of Microsoft Office 365 for enterprises services.

  • Information Rights Management for Office 365 Dedicated

    Describes the Information Rights Management (IRM) implementation used for Office 365 Dedicated plans and ITAR-support plans.

  • IRM Diagnostics Resources for Client Systems (Customer Extranet)

    The IRM Client Diagnostics Handbook provides general guidance to customers regarding self-service support techniques for typical AD RMS client issues, and describes how the Office 365 Rights Management diagnostics package might be able to provide additional diagnostic information and recommended steps to resolve client issues.

  • Microsoft Managed Services Service Provisioning Provider (Customer Extranet)

    Describes the synchronization and service provisioning solution used only with Office 365 Dedicated and ITAR-support plans to synchronize customer identity information and provision services for Microsoft Exchange Online and Lync Online services.

  • Two-factor Authentication Feature Guide (Customer Extranet)

    Describes the two-factor authentication features for the Dedicated and ITAR-support plan offerings of Office 365 services.

  • Two-way Forest Trust with Selective Authentication FAQs

    Describes the Information Rights Management (IRM) feature functionality used by the Exchange Online and SharePoint Online services for Office 365 Dedicated and ITAR-support plans. Active Directory Rights Management Services (AD RMS) is the underlying Microsoft technology used to support IRM.

  • Ticket Exchange Onboarding Guide

    Describes the Ticket Exchange platform, which offers selected customers and partners the ability to integrate internal service desk or incident management systems (IMS) with Microsoft support systems. This enable bi-directional exchange of support ticket information.

  • Ticket Exchange Capability Overview O365 Dedicated Webcast (Customer Extranet)

    Describes the capabilities and functionality of the Ticket Exchange platform. This webcast is typically the starting point for customers interested in Ticket Exchange.

  • Technical Scenarios Matrix

    Describes the technical support scenarios for the Dedicated and ITAR-support plan offerings of Office 365 services.

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