Export (0) Print
Expand All

Microsoft Online Services Customer Portal Matrix

 

Topic Last Modified: 2014-06-11


For the table key, see Technical Scenarios Matrix Table Key.

 

Office 365 Service Suggested Severity Technical Scenario Resolution Path Customer Self-Service Tools support.microsoft.com KB Article #

Shared Services

 

The Customer Portal website is down – you are unable to access the Customer Portal website or an error is generated when accessing the website.

L

Customer Management Portal

N/A

Shared Services

 

The Customer Portal website returns a certificate error.

L

Customer Management Portal

N/A

Shared Services

 

You are unable to use the Customer Portal – you receive an error or information is not returned.

L

Customer Management Portal

N/A

Shared Services

 

Data is missing from the Customer Portal website.

L

Customer Management Portal

N/A

Shared Services

 

Questions regarding the validity of data or billing should be redirected to the SDM.

CM

Customer Management Portal

N/A

Shared Services

You are unable to export a mailbox or find a mailbox to export in the Customer Management Portal in an Office 365 Dedicated environment.

CM

Customer Management Portal

2764096

Shared Services

 

How to submit a support incident online through the Office 365 portal.

CM

Customer Management Portal

2694621

Exchange Web Service

C

"(401) Unauthorized" error when you use an EWS application to impersonate a user in Office 365 Dedicated/ITAR

C

N/A

2933452

Exchange

C

Exchange Control Panel is not available for administrators in Office 365 Dedicated/ITAR

L

N/A

2968414

The following table describes the keys used in the matrix table.

 

Key Description

C (Customer)

Resolve issues with the help of your customer support staff or Microsoft Premier Support contracted resources.

CM (Customer/ Microsoft)

Use the KB articles provided by Microsoft to resolve the issue. If the issue requires additional support at the Office 365 Dedicated service level, you can engage Office 365 Dedicated Support.

L (Log and Route)

Log incidents and escalate them to Office 365 Dedicated/ITAR Support.

CR (Configuration Request)

Contact your Service Delivery Manager (SDM) to submit a Configuration Request (CR).

 
Was this page helpful?
(1500 characters remaining)
Thank you for your feedback
Show:
© 2014 Microsoft