Export (0) Print
Expand All

Test Mail Flow with the Remote Connectivity Analyzer

Exchange 2013
 

Applies to: Exchange Online Protection, Exchange Online

Topic Last Modified: 2013-12-13

You can use the Remote Connectivity Analyzer to test that your mail flow is set up correctly. Two tests are particularly helpful for Microsoft Exchange Online Protection (EOP) standalone customers and for Exchange Online customers with a hybrid deployment (where some mailboxes are located on-premises and some are hosted in Exchange Online). The first test ensures that your MX record points to EOP and that you have an Outbound on-premises connector configured, so that inbound email can flow from EOP to your on-premises environment. The second test verifies that the service can send an email message to your on-premises environment using the destination addresses configured in your associated Outbound on-premises connectors.

tipTip:
When running these mail flow-specific tests, you don’t need to restrict your IP addresses to the ones documented at Exchange Remote Connectivity Analyzer Tool.

  • Estimated time to complete: 20 minutes
  • To complete the steps in this topic, you need an administrator’s user name and password for your Office 365 account.
tipTip:
Having problems? Ask for help in the Exchange forums. Visit the forums at: Exchange Server, Exchange Online, or Exchange Online Protection

This test verifies that the MX record for your domain points to EOP, so that mail is routed to EOP for filtering before it reaches your mailboxes. This test also verifies that you have an Outbound on-premises connector configured to deliver email to your on-premises environment.

To run the Verify MX Record and Outbound Connector Test, perform the following steps:

  1. Navigate to the Remote Connectivity Analyzer.
  2. Choose the Office 365 tab, select Verify MX Record and Outbound Connector Test, and then click Next.
  3. In the Domain Name box, enter your domain name. For example, contoso.com.
  4. For Service Selection, choose the applicable service, for example Exchange Online Protection. In this case, we assume you have all mailboxes located on-premises.
  5. For Select Environment, choose Production.
  6. For Microsoft Account, enter your administrator user name. For example, admin@contoso.com.
  7. Enter and confirm your password.
  8. Enter the verification code and click Verify.
  9. Click Perform Test.

If the test passes, it means that your MX record routes mail to EOP for filtering and your Outbound on-premises connector exists to send mail to your on-premises domain.

noteNote:
You can only run this test once every 60 seconds.

The Verify Service Delivery Test verifies delivery from the service to your on-premises environment by testing the connection between the service and your IP addresses or FQDNs defined in your Outbound on-premises connector. This test will result in an email message being sent to your destination email address.

noteNote:
If your destination email address refers to a hosted mailbox, you don’t need to run this test. To verify connectivity for hosted mailboxes, please use the Office 365 tab's Internet Email Tests, specifically Inbound SMTP Email, and then its Verify MX Record and Outbound Connector Test.

To run the Verify Service Delivery Test, perform the following steps:

  1. Navigate to the Remote Connectivity Analyzer.
  2. Choose the Office 365 tab, select Verify Service Delivery Test, and then click Next.
  3. In the Email address box, enter an email address for one of your domain users, such as nicole@contoso.com. (If this test is successful, this address will receive an email message from the Remote Connectivity Analyzer.)
  4. For Service Selection, choose the applicable service, for example Exchange Online Protection. In this case, we are assuming you have all mailboxes located on-premises.
  5. For Select Environment, choose Production.
  6. For Microsoft Account, enter your administrator user name. For example, admin@contoso.com.
  7. Enter and confirm your password.
  8. Enter the verification code and click Verify.
  9. Click Perform Test.

If multiple Outbound on-premises connectors are configured for a domain, all of them are tested. A successful test includes details that verify email delivery from the service to the email address you specified for each Outbound on-premises connector. If multiple smart hosts are configured for a connector, only one needs to be verified as a routable destination IP address.

noteNote:
You can only run this test once every 60 seconds.
 
Was this page helpful?
(1500 characters remaining)
Thank you for your feedback
Show:
© 2014 Microsoft