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Office 365 Dedicated Operate Resources

 

Topic Last Modified: 2014-04-25

Find IT documentation for Microsoft Office 365 Dedicated plans, including operations and administration topics, feature guides, and policy and procedures information.

ImportantImportant:
Topic titles that are followed by (Customer Extranet) are available only to Office 365 Dedicated plans subscribers at the Customer Extranet site. Access to the Customer Extranet site requires additional credentials. If you do not have permission to access this site, contact your Microsoft Service Delivery Manager.

  • Customer Operations Handbook (Customer Extranet)

    Select Office 365 Customer operations handbook to open the handbook. Presents a consolidated source of information and guidance on current Office 365 standard operating procedures. It describes the Information Technology Infrastructure Library (ITIL)-based operational processes that Microsoft and the customer can use to address incident, change, and release management and sets expectations on the outcomes and timelines of these processes.

  • Standard Configuration List Workbook (Customer Extranet)

    A comprehensive list of all standard configuration options available for Office 365 Dedicated plan customers, with links to the corresponding request templates.

  • Provisioning Handbooks (Customer Extranet)

    Describes how to configure objects in an on-site identity provisioning system to work seamlessly with Office 365 Dedicated. Using the Microsoft Managed Services Service Provisioning Provider (MMSSPP), the provisioning process automates the most common identity-related business scenarios related to the use of Exchange Online and Lync Online services.

  • Support

    Describes the support responsibilities and roles for a customer’s service desk and the Microsoft support team. Details on incident management and escalation are provided.

  • Technical Scenarios Matrix

    Describes the technical support scenarios for the Dedicated and ITAR-support plan offerings of Microsoft Office 365 for enterprises services.

  • Office 365 Dedicated Support Article Search (Microsoft Support site)

    This pre-configured search link can help your service desk personnel find the support information they need.

  • Ticket Exchange Capability Overview O365 Dedicated Webcast (Customer Extranet)

    Describes the capabilities and functionality of the Ticket Exchange platform. This webcast is generally the starting point for customers interested in Ticket Exchange.

  • Ticket Exchange Onboarding Guide

    Describes the Ticket Exchange platform which offers selected customers and partners the ability to integrate internal helpdesk or incident management systems (IMS) with Microsoft’s Support Systems to enable bi-directional exchange of support ticket information.

  • See more Office 365 Dedicated Platform Resources

  • Change Management

    Describes the Office 365 change management process and procedures related to approval, scheduling, testing, and deployment of changes in the pre-production and production Office 365 infrastructure environments.

  • Service Management

    Describes the service management practices used with organizations subscribed to Office 365 for enterprises dedicated plans and ITAR-support plans.

  • Service Management as a Service (SMaaS) tools (Customer Extranet)

    Provides access to tools to facilitate service management services for Office 365 Dedicated plans customers. Includes access to Windows PowerShell cmdlets, System Center Operations Manager Management Pack, and a service health application.

  • SharePoint Online Dedicated Service Description

    Describes the services and features that are included with SharePoint Online Dedicated plans and ITAR-support plans.

  • SharePoint Service Release Document (Customer Extranet)

    Describes new service offerings based on SharePoint 2013 for existing SharePoint Online Dedicated plans whose SharePoint environment will be upgraded to SharePoint 2013.

  • Using the SharePoint Online Service Administration Portal (2010)

    Describes the Service Administration portal which reduces work and complexity by centralizing administration tasks and simplifying processes from the customer perspective. You can get quick access to Configuration Requests (CRs), forms for standard features, farm and usage reports, and quick access to a full suite of SharePoint Online customer documentation.

  • Using the SharePoint Online Service Administration Portal (2013)

    Describes the Service Administration portal which reduces work and complexity by centralizing administration tasks and simplifying processes from the customer perspective. You can get quick access to Configuration Requests (CRs), forms for standard features, farm and usage reports, and quick access to a full suite of SharePoint Online customer documentation.

  • SharePoint Online Domain Migration Policy

    Describes the policies and process that govern how Microsoft and subscribers to SharePoint Online Dedicated plans validate and fulfill the prerequisites to migrate SharePoint Online users to a new domain.

  • SharePoint Online Enterprises App Model Management Policies and Process

    Describes the policies and process that govern how subscribers to SharePoint Online for enterprises Dedicated plans deploy custom solutions based on the SharePoint 2013 App Model to the SharePoint Online environment.

  • SharePoint Online FIM Filters

    Describes the new technology in SharePoint Online for user profile synchronization called Forefront Identity Manager (FIM). Unlike the LDAP queries used previously, the FIM filter behavior is inclusive, so that all user objects and groups within the connected container that do not meet the FIM exclusion criteria are imported when creating the profile import connections.

  • SharePoint Online People Picker Feature Guide

    Describes the People Picker control which is a central component of SharePoint Server 2010. The control provides basic functionality for finding and selecting users, groups, and claims to assign permissions on a site.

  • Plan for Yammer integration with SharePoint and Office 365

    Describes how to integrate Yammer with SharePoint and Office 365. Yammer adds a highly secure, real-time social layer to SharePoint that drives user engagement.

  • See more SharePoint Online Dedicated Resources

  • Accessing Lync Online Archiving and Monitoring Data

    Describes the Lync Online archiving and monitoring features that allow you to connect directly to snapshots of your archiving and monitoring data on Microsoft SQL Server. This enables your organization to do its own custom reporting against the data. The daily snapshots display the prior 60 days of data. The data snapshots are read-only copies of the production databases that are recreated daily. The intended audience for this topic is SQL Administrators or database administrators who are comfortable with querying data from SQL databases.

  • See more Lync Online Dedicated Resources

 
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