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Using Multi-Factor Authentication to Sign In to Cloud Apps

Published: May 20, 2013

Updated: February 10, 2014

The following sections will describe the sign-in experience for each of the various methods that Azure Multi-Factor Authentication supports.

WarningWarning
App Passwords required for non-browser clients -When your account is enabled for multi-factor authentication, you will not be able to use non-browser applications such as Microsoft Outlook, Lync, and Windows PowerShell because these clients do not support multi-factor authentication. In order to continue to use your applications, you must set up App Passwords for your clients. To create or change app passwords go to http://aka.ms/mfasetup. For additional information about app passwords, see App Passwords with Azure Multi-Factor Authentication.

Before you attempt to follow the steps in the procedures below, you must first have added your information in the additional security verification settings page. For more information about how to do this, see Where to go to change your settings.

Your sign in experience will depend on the primary contact method that you selected on the additional security verification settings page. Use the one that you selected to complete sign in and verification.

This section describes the sign-in experience for the following:

  1. Sign in to an application or service through your browser such as Office 365, using your username and password.

  2. If you selected call mobile phone as your primary contact method, you will receive a call from the Microsoft verification system when you attempt to sign in.

  3. Answer the phone and hit the # key to complete verification.

  4. You should now be signed in.

  1. Sign in to an application or service through your browser such as Office 365, using your username and password.

  2. If you selected text mobile phone as your primary contact method, you will receive a SMS text message from the Microsoft verification system when you attempt to sign in. This message will contain a 6 digit code.

  3. View the text message on your phone and enter the 5 digit code in the box provided on the page. This will complete verification.

  4. You should now be signed in.

  1. Sign in to an application or service through your browser such as Office 365, using your username and password.

  2. If you selected call office phone as your primary contact method, you will receive a call from the Microsoft verification system when you attempt to sign in.

  3. Answer the phone and hit the # key to complete verification.

  4. You should now be signed in.

  1. Sign in to an application or service through your browser such as Office 365, using your username and password.

  2. If you selected respond to app notification as your primary contact method, you will receive a push notification from the Microsoft verification system when you attempt to sign in. This notification will be to the Multi-Factor Authentication app.

  3. Check the Multi-Factor Authentication app on your phone and click Verify.

    Notification

  4. It should now say that you have successfully completed the sign in. Click Close

mobile app click close

  1. Sign in to an application or service through your browser such as Office 365, using your username and password.

  2. If you selected use one-time password through app as your primary contact method, then check the Multi-Factor Authentication app for a 5 digit one-time password code.

  3. Enter the 6 digit code in the box provided on the page. This will complete verification.

  4. You should now be signed in.

  1. In cases where a your primary contact method is not available or if you want to select a different method for verification, you can select the Other verification options link on the sign-in page.

  2. After clicking this link, you will be shown a list of the additional verification options that you have specified.

  3. Click the link that is most appropriate for your situation and then follow the procedure above if you need further instructions for how to use your phone to finish the verification process.

App Passwords required for non-browser clients that do not support second factor authentication -When your account is enabled for multi-factor authentication, you will not be able to use non-browser applications such as Microsoft Outlook, Lync, Windows PowerShell or other installed applications on your computer until you have completed multi-factor enrollment or your account status is set to enforced. The reason is that these clients do not support multi-factor authentication. In order to continue to use non-browser applications, you must set up App Passwords for your clients. See App Passwords with Azure Multi-Factor Authentication.

WarningWarning
Please be aware that once multi-factor authentication is enabled on an administrator’s account, app passwords can be used with most non-browser clients such as Outlook and Lync, but administrative actions cannot be performed using app passwords through non-browser applications such as Windows PowerShell.

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