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Company Portal Frequently Asked Questions

Updated: April 1, 2014

Applies To: Windows Intune

The company portal is your company’s interface that lets you manage your work computers and devices, or manage your personal computers or devices that you choose to use at work. The company portal can be a website that you go to, or can be an app that you install to your device.

Once you add your computer or device to the company portal, you can browse for company apps to install, manage other devices that you have added, and find contact information for your IT administrator.

When you add a computer or device to the company portal, some software is installed or app is downloaded (depending on the device). You are also giving your IT administrator permission to manage your device to help protect the company information on the device. For more information, see What Happens if You Add a Device to the Company Portal.

  • Computers running Windows XP (SP3) and later

  • Windows RT devices

  • Windows Phone 8

  • iPhones and iPads

  • Android devices

Yes, you can either remove or reset a computer or device from the company portal. There is a difference between remove and reset:

  • When you remove a computer or device, you won’t be able to access the company portal anymore, and some company data may be removed from your device.

  • When you reset a computer or device, the company portal attempts to reset your computer or device back the manufacturer’s default settings. This may result in all data, both company data and personal data, being removed.

For more information, see What Happens if You Remove or Reset a Device Using the Company Portal.

In order to see a device, it must be added to the company portal. Browse to the company portal as directed by your administrator and follow the steps for your device.

noteNote
Not all devices can be added to the company portal.

If your version of the company portal is no longer supported, or there is a newer version of the company portal available, use the following procedures to update your device.

  1. Navigate to the Windows Store and search for company portal.

  2. Follow the installation directions.

    noteNote
    If you are unable to access the Windows Store, contact your administrator.

  1. The Apple AppStore will alert you when a new version of the company portal is available. Follow the directions in the alert to update your device.

This means that your computer is already added to the company portal, but is not linked to your user account yet. Follow this procedure to link your computer to your user account and complete the process.

  1. On the computer that you wish to link to your account, click Start then click Windows Intune Center.

  2. Open the company portal.

  3. Follow the prompts to link the computer to your user account.

If you encounter errors while enrolling your iPhone, follow the instructions below.

Issue: This message indicates that you have too many mobile devices enrolled already.

Workaround: Before you enroll another mobile device, you must remove one of your currently enrolled mobile devices from the company portal.

Issue: This message indicates that there is a problem with the certificate that allows your mobile device to communicate with your company’s network.

Workaround: Contact your IT administrator and tell them that you received the message APNSCertificateNotValid while trying to enroll your mobile device, and to see the solution at Troubleshooting iOS Enrollment Errors with Windows Intune or System Center 2012 R2 Configuration Manager.

Issue: This message indicates that there is a problem with the certificate that allows your mobile device to communicate with your company’s network.

Workaround: Contact your IT administrator and tell them that you received the message AccountNotOnboarded while trying to enroll your mobile device, and to see the solution at Troubleshooting iOS Enrollment Errors with Windows Intune or System Center 2012 R2 Configuration Manager.

Issue: This message indicates that the mobile device type that you are trying to enroll is not supported.

Workaround: Contact your IT administrator and tell them that you received the message DeviceTypeNotSupported while trying to enroll your mobile device, and to see the solution at Troubleshooting iOS Enrollment Errors with Windows Intune or System Center 2012 R2 Configuration Manager.

Issue: This message indicates that you cannot enroll your mobile device because your user account is not yet a member of a required user group.

Workaround: Contact your IT administrator and tell them that you received the message UserLicenseTypeInvalid while trying to enroll your mobile device, and to see the solution at Troubleshooting iOS Enrollment Errors with Windows Intune or System Center 2012 R2 Configuration Manager.

Issue: This message indicates that your IT administrator needs to configure the way the mobile devices in your company are managed.

Workaround: Contact your IT administrator and tell them that you received the message MdmAuthorityNotDefined while trying to enroll your mobile device, and to see the solution at Troubleshooting iOS Enrollment Errors with Windows Intune or System Center 2012 R2 Configuration Manager.

 
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