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Licensing plans for Microsoft Dynamics CRM Online

Applies To: Microsoft Dynamics CRM Online

Microsoft Dynamics CRM Online brings to the online customers a multi-tiered licensing model that has already been successfully used by the on-premises customers. The key benefits that you’ll experience from the new licensing model include:

  • Flexibility. You can mix and match different types of licenses to accommodate the specific needs of your business and save money in the process.

  • High value. You choose from highly competitive offerings with a low Total Cost of Ownership.

  • Clarity. You acquire licenses based on the functionality that users require, rather than how you access the system.

  • Parity. You use a consistent licensing model that applies equally to online and on-premises solutions built on Microsoft Dynamics CRM.

  • Mobile access. You can access CRM by using mobile and desktop applications, which is included with each user license at no additional license fee.

Every CRM Online account includes one production instance and at least 5GB of storage. You can purchase additional capacity based on available storage and your business needs.

With the new multi-tiered licensing model, you can choose from the following user license plans:

  • Essential. Provides access to custom applications built on Microsoft Dynamics CRM platform.

  • Basic. Provides access to core entities: accounts, contacts, leads, and cases. This plan also provides access to reports, dashboards, visualizations and custom applications.

  • Professional. Provides access to all CRM entities and features. One additional non-production instance is included with 25 or more paid Professional user licenses. For every twenty paid Professional user licenses, the storage capacity increases by 2.5 GB, up to a maximum of 50 GB at no additional charge.

For information about new licensing model and ensuring compliance with Microsoft Dynamics CRM licensing guidelines, download: Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online Licensing

For a complete list of the capabilities included with each license, see Microsoft Dynamics CRM Online pricing and licensing guide

See Also

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