Export (0) Print
Expand All

Tablet support for Microsoft Dynamics CRM 2015 and CRM Online

Published: December 16, 2014

Applies To: CRM 2015 on-prem, CRM Online

You can access Microsoft Dynamics CRM data from tablet devices in different ways. Apps for Windows 8, Apple iPad, and Android tablets are available to run Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2015. Alternatively, CRM can be accessed using the device’s preferred browser for those devices described here. Tablets not specifically mentioned here can typically use Microsoft Dynamics CRM for phones.

noteNote
Tablet support requires Microsoft Dynamics CRM Online Fall ‘13 or later, or Microsoft Dynamics CRM 2015.

For on-premises deployments of Microsoft Dynamics CRM 2015, the mobile apps require an Internet-facing deployment of Microsoft Dynamics CRM Server that uses claims-based authentication.

The mobile apps are compatible with the devices and operating systems that they are specifically designed for. These apps may not be compatible with other mobile devices such as smartphones or other tablet devices that are not listed here. More information: Set up CRM for tablets

Accessing Microsoft Dynamics CRM from a web browser on an Apple iPad or Android tablet provides a similar experience to accessing from a web browser on a desktop or laptop computer. However, some features are not available, including:

  • Yammer

  • Reports

  • Customization/Editors

  • System Settings

  • Advanced Find

  • Process dialogs

  • Lync presence

Windows 8.1 and Windows 8

You can run Microsoft Dynamics CRM Online or Microsoft Dynamics CRM 2015 on Windows 8.1 using the Microsoft Dynamics CRM app or Windows 8 using the Microsoft Dynamics CRM for Windows 8 app. Alternatively, you can use a supported web browser on the Windows versions specified here. For more information about web browser support, see Web application requirements for Microsoft Dynamics CRM.

Download the Microsoft Dynamics CRM app from the Windows Marketplace

Download the Microsoft Dynamics CRM for Windows 8 app from the Windows Marketplace

 

Operating system

Windows 8.1

Processor

ARM-based

Memory

1 GB

Resolution

1366 x 768 resolution (720p)

ImportantImportant
For on-premises deployments, offline support requires a Microsoft Windows registry modification on the user’s Windows 8.1 device. For more information, see “Get your on-premises deployment ready for CRM for Windows 8.1 tablets” in What the admin needs to do.

The Microsoft Dynamics CRM app is not compatible with Windows 8.

Additional screen sizes and resolutions are supported because Windows can use system scaling.

 

Operating system

Windows 8.1

Windows 8

Processor

ARM-based

Memory

1 GB

Resolution

1366 x 768 resolution (720p)

ImportantImportant
Although you can run the Microsoft Dynamics CRM for Windows 8 app on Windows 8.1, it does not include offline support.

Apple iPad

You can run Microsoft Dynamics CRM Online or Microsoft Dynamics CRM 2015 on an iPad using the Microsoft Dynamics CRM for iPad app that is designed for iPad tablets as indicated in the following topic.

Download Microsoft Dynamics CRM for iPad from the Apple Store

  • Device: iPad third generation or later

  • Screen: 9-inch (diagonal) or larger

ImportantImportant
  • For CRM 2015, this app is supported on iOS 6, 7, and 8.

In the CRM for tablets app, locate the Dashboard, and then open the command bar. Tap Settings, and then tap About.

Android

You can run Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2015 on an Android tablet using Microsoft Dynamics CRM for Android that is designed for tablets running the Android operating system, or in the tablet’s default web browser. The compatible tablet models and Android versions are listed here.

Download Microsoft Dynamics CRM for Android from Google play

Microsoft Dynamics CRM for Android app and web browser requirements

The following tablet model, screen, and Android version are supported for installing and running CRM for Android or running Microsoft Dynamics CRM in the tablet’s web browser.

 

Model Screen size (inches) CRM for Android supported operating system Web browser supported operating system

Google Nexus 10

10.0

Android 4.2

4.2.2

Samsung Galaxy Tab 3

10.1

Android 4.2.2

4.2.2

Asus Transformer Pad Infinity TF700

10.1

Android 4.2

4.2.2

Samsung Galaxy Note 10

10.1

Android 4.3

4.2.2

ImportantImportant
Currently, CRM for Android is not supported on tablets that are running Android 4.4. Although CRM for Android will install on a device running Android 4.4, the application displays a message and you are blocked from running the app.

Web browser support for tablets

You can run Microsoft Dynamics CRM in the default web browser on any of the supported Windows 8.1 and Windows 8 tablets listed earlier. For Apple iPad tablets, iOS 6 and iOS 7 are supported. For Android, version 4.2.2 is supported for the tablets listed earlier.

noteNote
Tablet models and operating system versions not listed here run in CRM for phones.

See Also

Send comments about this article to Microsoft.

© 2014 Microsoft Corporation. All rights reserved.
Was this page helpful?
(1500 characters remaining)
Thank you for your feedback

Community Additions

ADD
Show:
© 2014 Microsoft