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Mobile phone support for Microsoft Dynamics CRM 2015 and Microsoft Dynamics CRM Online

Applies To: CRM 2015 on-prem, CRM Online

Access data from Microsoft Dynamics CRM Online or Microsoft Dynamics CRM 2015 with your mobile phone using one of the following methods.

  • Microsoft Dynamics CRM phone apps. Download the app for your phone.

  • Microsoft Dynamics CRM for phones. Use your phone’s preferred web browser.

CRM phone apps

Several apps are available for popular mobile phones. The following smartphone operating systems are supported with Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2015. More information: Set up CRM for phones.

 

iOS version Example device

iOS 6

iPhone 5

iOS 7

iPhone 5s

iPhone 5c

iOS 8

iPhone 6

Download Microsoft Dynamics CRM for iPhone.

For a list of the supported languages available for this app, see “Supported languages” in Requirements for CRM for phones.

 

Android version Example device

4.1, 4.2, 4.3, and 4.4

Galaxy S3

4.0

Galaxy S3

Download Microsoft Dynamics CRM for Android.

For a list of the supported languages available for this app, see “Supported languages” in Requirements for CRM for phones.

 

Windows Phone version Example device

Windows Phone 8.0 and 8.1

HTC Windows Phone 8X, Nokia Lumia, Samsung ATIV

Download Dynamics CRM for Windows Phone 8.

BlackBerry devices don’t have an app but Microsoft Dynamics CRM can be accessed by using the BlackBerry mobile browser. The following tables lists the devices supported to run Microsoft Dynamics CRM in the BlackBerry mobile browser.

 

BlackBerry version Example device

10

BlackBerry Z10

7

BlackBerry Torch 9860, BlackBerry Curve 9370

6

BlackBerry Bold 9780, BlackBerry Bold 9900

Many other smartphone operating system versions not mentioned here can use CRM for phones mode.

CRM for phones

In most cases, devices not listed earlier in this topic can use Microsoft Dynamics CRM for phones mode, which runs in your smartphone’s web browser.

CRM for phones comes installed with Microsoft Dynamics CRM Server and is available with Microsoft Dynamics CRM Online. CRM for phones offers great device flexibility because it runs on any web browser that supports common standards, which are HTML 4.0 and JavaScript.

More information: Get started with CRM for phones

See Also

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