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Resources to help you solve problems when setting up Windows Intune

Updated: April 1, 2014

Applies To: Windows Intune

Because Windows Intune is a cloud service, there should be little need to repair or troubleshoot operational issues. When you experience problems in accessing the service, the following sections can help you identify next steps to take.

Windows Intune does not generate setup or operation logs that you can use to troubleshoot problems.

Your administrative actions use a web browser to connect to the cloud service. Problems in accessing the service are typically due to one of the following:

 

Problem Details

Insufficient permissions to the Windows Intune account portal

To use the Windows Intune account portal to manage more than your own user profile, your account must:

  • have a license to use Windows Intune

  • have a sign-in status of Allowed to sign in

  • be a Windows Intune account portal tenant administrator

For information, see Windows Intune administrator accounts.

Network access including:

  • Domains used by Windows Intune

  • Traffic on the network

  • Web browser support

To connect to Windows Intune, you must:

  • use a supported web browser

  • have access on your network through firewalls and proxy servers to the various domains that are in use by the Windows Intune service.

For information about requirements and configurations necessary to use Windows Intune, see:

Windows Intune service availability

To view details online about the health of the Windows Intune service, see:

 
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