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Manage computers with Microsoft Intune

Updated: November 21, 2014

Applies To: Microsoft Intune

Review the information in this topic to learn how to manage your computers that run the Microsoft Intune client. If you have not yet installed the client on your computers, see Set up your computers to be managed by Microsoft Intune.

Policies simplify the administration of Windows Firewall settings on managed computers. For details, see Help secure your computers with Endpoint Protection and Windows Firewall policy for Microsoft Intune.

The Microsoft Intune Center lets users:

  • Get applications from the company portal.

  • Check for updates.

  • Manage Microsoft Intune Endpoint Protection.

  • Request remote assistance.

The Microsoft Intune Center is installed on all managed computers. You can configure the following settings in a Microsoft Intune Center policy and these are displayed to users in the Intune Center:

 

Policy setting More information

Name

The name of the administrator who manages the computer.

Maximum length: 40 characters

Phone number

The telephone number of the administrator who manages the computer.

Maximum length: 20 characters

Email address

The email address of the administrator who manages the computer.

Maximum length: 40 characters

Web site name

The name of your support website for users.

Maximum length: 40 characters

Web site URL

The URL of your support website.

Maximum length: 150 characters

Notes

A note that is displayed to users.

Maximum length: 120 characters

Use policies to configure the settings that managed computers use to check for, and download software updates from Microsoft and from third-parties. For more information, see Keep your computers up to date with software updates in Microsoft Intune.

Use policies to configure settings for Endpoint Protection that you then deploy to managed computers. This includes scan schedules, actions to take when malware is detected, and more. For more information, see Help secure your computers with Endpoint Protection and Windows Firewall policy for Microsoft Intune.

Intune collects detailed information about the hardware and software of managed computers. Use the information in the following procedures to learn how to create:

  • A report that lists information about the hardware capabilities of your computers.

  • A report that lists the software installed on each computer.

  • How to refresh a computers inventory to ensure that the data in the report is current.

  1. In the Microsoft Intune administration console, click Reports > Computer Inventory Reports.

  2. On the Create New Report page, accept the default values or customize them to filter the results that will be returned by the report. For example, you could select that only computers that run Windows 8.1 will be displayed in the report.

  3. Click View Report to open the Computer Inventory Report in a new window.

    You can sort the report by any of the columns, like Name, Chassis Type or Manufacturer by clicking each column heading.

  1. In the Microsoft Intune administration console, click Reports > Detected Software Reports.

  2. On the Create New Report page, accept the default values or customize them to filter the results that will be returned by the report. For example, you could select that only software published by Microsoft will be displayed in the report.

  3. Click View Report to open the Detected Software Report in a new window.

    You can sort the report by any of the columns, like Name, Publisher or Category by clicking each column heading. You can expand the updates in the list to show more detail (such as the computers on which it is installed) by clicking the directional arrow next to the list item.

  1. In the Microsoft Intune administration console, click Groups > All Devices (or another group that contains the computer for which you want to refresh inventory).

  2. Select a computer, or press and hold Ctrl to select multiple computers.

  3. On the taskbar, click Remote Tasks > Refresh Inventory.

  4. To view the task status, click Remote Tasks in the bottom right corner of the page.

    The Task Status dialog box displays showing current remote tasks, task status, device name, and any reported errors, and provides a link to troubleshooting information.

In addition to policies, you can also perform the following management tasks on your computers:

  1. In the Microsoft Intune administration console, click Groups > All Devices (or another group that contains the computer you want to restart).

  2. Select one or more computers, and then click Remote Tasks > Restart Computer.

  3. To view the task status, click Remote Tasks in the bottom right corner of the page.

  4. In the Task Status dialog box, review the current remote tasks, task status, device name, and any reported errors.

  1. In the Microsoft Intune administration console, click Groups > All Devices (or another group that contains the computer you want to retire).

  2. Select the devices you want to retire, and then click Retire/Wipe.

To re-enroll a computer into the Intune service, reinstall the client software on the computer using the information in the Set up your computers to be managed by Microsoft Intune topic.

If a computer cannot connect to Intune, a message is displayed in the Dashboard workspace.

When you retire a computer:

  • It is removed from the Intune inventory, and the license associated with the computer is made available for re-use.

  • Its status no longer displays in the Microsoft Intune administrator console.

  • Intune removes the client software from the computer. If the computer is not connected to the Intune service, the client software will be removed next time it connects.

  • Endpoint Protection is removed from the computer. If the computer has another endpoint application installed and it is disabled, that application can be re-enabled after Endpoint Protection is removed to ensure that your computers are protected.

  • Any policies are removed from the computer and the values that were set by the policy will be changed. For more information, see the To delete a policy section.

  • The computer no longer receives software updates or malware definition updates from the Intune service.

  • Depending on how they are configured, retired computers can continue to receive updates by using Windows Server Update Services, Windows Update, or Microsoft Update.

    ImportantImportant
    If the client software was installed by using a Group Policy Object (GPO), you must remove the Group Policy Object (GPO) before you can remove the client software to prevent the software from being reinstalled.

    If the client fails to uninstall, read Resources to help you solve computer management problems in Microsoft Intune for more help.

Before you can deploy software to a user, you must link the user to a computer. You can link a user to multiple computers, but each computer can be linked to only one user. Users are automatically linked to any computers that they enroll in Intune by using the company portal.

  1. In the Microsoft Intune administration console, click Groups > All Devices (or another group that contains the computer you want to link to a user).

  2. Select the computer that you want to link a user, and then click Link User.

    The Link User dialog box displays a list of available users with their display name, user ID, and the number of computers to which each user is currently linked. If a user is already linked to the selected computer, that user’s name and user ID are displayed under Current user. If the computer is not linked to any user, No User appears under Current User.

  3. Do one of the following:

    • To leave the computer linked to its current user, if there is one, click Cancel.

    • To remove the link to the current user, if there is one, click Remove link>OK.

    • To link the computer to a new user, in the All users list, select a user. Confirm that the user data is correct, and then click OK.

Users can request assistance by using Remote Assistance via Microsoft Easy Assist which is installed automatically on managed computers. When a request is made, an alert displays in the Intune administrator console.

ImportantImportant
Remote Assistance is not supported on computers running Windows 8.

If you accept a Remote Assistance request from a computer that does not have Microsoft Easy Assist installed, the user is prompted to install it. The computer must be restarted after the installation. Consider pre-loading Microsoft Easy Assist on your user’s computers to avoid this restart.

  1. In the Microsoft Intune administration console, click Alerts > Remote Assistance.

  2. Select a Remote Assistance request in the Alerts list to open the properties page of the request.

  3. Click Approve request and launch Remote Assistance to open a dialog box that provides options for resolving the alert.

  4. Do one of the following:

    • Accept the request - To join the remote session, click Accept the Remote Assistance request.

      The user sees the message: Your request was accepted. Follow the instructions in Easy Assist to share a program or your desktop with your system administrator.

      ImportantImportant
      You cannot accept a remote assistance request on a Mac computer that is running the Microsoft Intune administrator console.

    • Decline the request - Close the View Troubleshooting Information window, and then click Close This Alert in the alert properties window.

      The request is closed and the user sees a message stating that the request was declined. To request Remote Assistance again, the user must send a new Remote Assistance request. If you accidentally close a Remote Assistance alert, contact the user who sent the Remote Assistance request, and ask the user to send a new request.

 
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