Export (0) Print
Expand All

Sign in to CRM Online services

Multiple Microsoft Dynamics CRM Online services (Microsoft Social Listening, Microsoft Dynamics Marketing, Yammer, etc.) are now available. You can sign in to these services using the Office 365 admin center or sign in directly.

TipTip
Admins, be sure to share this information with your end users.

A single URL gives admins access to all the CRM Online services associated with their Microsoft online services environment:

https://portal.microsoftonline.com

In the Office 365 admin center, you can see your service health, manage users, manage licenses, and more for all the online services associated with your account.

Office 365 admin center

For more information on the Office 365 admin center, see “Exploring the Office 365 Administration Center” on the Office 365 Guides site.

When end users sign in to https://login.microsoftonline.com (or https://portal.microsoftonline.com), what they see varies based on the user account licenses:

 

Services     Licenses      

CRM Online

X

X

X

X

Office 365 Enterprise Plan

X

X

X

Microsoft Social Listening or Dynamics Marketing

X

X

X

X

Page that opens:

Get started/Outlook Web Access (OWA)

Get started/Outlook Web Access (OWA)

CRM Online

CRM Online

Get started/Outlook Web Access (OWA)

Microsoft Social Listening or Dynamics Marketing

  • Users with only a CRM Online license will sign in to CRM Online.

  • Users with an Office 365 license and any other service license will see the “Get started with Office 365” page for 30 days and the Outlook Web App after 30 days.

  • Users licensed for Microsoft Social Listening or Microsoft Dynamics Marketing will sign in to CRM Online if they have a CRM Online license and no Office 365 license.

    Users licensed for Microsoft Social Listening or Microsoft Dynamics Marketing can click or tap the ellipses (…) from the Office 365 menu bar to select a service.



    Office 365 End User Portal

To directly sign in to the CRM Online service, use:

https://<organization>.crm.dynamics.com

noteNote
For other regions, replace .crm with:

  • .crm4 for Europe (EMEA)

  • .crm5 for Asia (APAC)

Your username depends on whether your organization uses the standard Office 365 domain (for example, username@contoso.onmicrosoft.com) or has a custom domain (for example, username@contoso.com).

CRM administrators can provide the URL and sign-in information.

To directly sign in to the Microsoft Social Listening service, use:

https://listening.microsoft.com/app/<appID>

This URL which includes the appID is sent to the CRM administrator in an email invitation.

Your username depends on whether your organization uses the standard Office 365 domain (for example, username@contoso.onmicrosoft.com) or has a custom domain (for example, username@contoso.com).

CRM administrators can provide the URL and sign-in information.

To directly sign in to the Microsoft Dynamics Marketing service, use:

https://<tenant>.marketing.dynamics.com

This URL is sent to the CRM administrator in an email invitation.

Your username depends on whether your organization uses the standard Office 365 domain (for example, username@contoso.onmicrosoft.com) or has a custom domain (for example, username@contoso.com).

CRM administrators can provide the URL and sign-in information.

See Also

Send comments about this topic to Microsoft.
© 2014 Microsoft Corporation. All rights reserved.
Was this page helpful?
(1500 characters remaining)
Thank you for your feedback

Community Additions

ADD
Show:
© 2014 Microsoft