Cancel your subscription to Microsoft Dynamics CRM Online

  • Article

Applies To: CRM Online

[This topic is pre-release documentation and is subject to change in future releases.]

We are sorry that you are considering canceling your subscription with Microsoft Dynamics CRM. This topic contains information you’ll need before you cancel your subscription. For additional details, see Section 4 of the Microsoft Dynamics CRM Online Service Agreement.

In This Topic

Before you call

Canceling your Microsoft Dynamics CRM subscription

Canceling your Microsoft Dynamics CRM subscription as the start of your migration to Microsoft Dynamics CRM (on-premises)

Canceling only the Internet Marketing service

Changing your mind

Before you call

Before you call, make sure that you have the following information ready:

  • Billing administrator's Microsoft account and password

  • Organization URL and name

  • The day that you want your subscription to Microsoft Dynamics CRM terminated

You should have also made the following decisions:

  • Do you want to keep your existing data?

  • Do you want to keep any Internet Marketing service campaigns running? If you aren’t the person who signed up for the service, you must work with that person to cancel or maintain it.

Canceling your Microsoft Dynamics CRM subscription

If you have been using Microsoft Dynamics CRM for training, demonstrations, or testing and you don’t want to keep any of your data, you can simply contact billing support with the information in Before you call. On the Help & Training: Billing and subscription support page select CRM Online. If you want to save your data, you need to also do the following:

  • If you want to keep the data, you can export the data. For more information, see Help & Training: Export Data to Excel.

  • If you want to keep your Internet Marketing service campaigns running, don’t delete the activities. Search engine ads will continue to run. After the Microsoft Dynamics CRM cancellation, you can cancel or manage the campaigns from Microsoft Ad Center.

  • To stop the search engine ads, delete or pause all your current Internet Marketing service campaign activities. This will also stop the billing from Microsoft Ad Center with Microsoft Dynamics CRM. Sign in to Microsoft Ad Center with your Microsoft Ad Center credentials to cancel the account.

Canceling your Microsoft Dynamics CRM Online subscription as part of your migration to Microsoft Dynamics CRM (on-premises)

If you have decided to migrate to Microsoft Dynamics CRM (on-premises Edition), you first migrate your data and then cancel your Microsoft Dynamics CRM Online subscription. To begin the migration process, you will need to work with one of the following Microsoft support teams.

Microsoft Dynamics CRM customer service will process your request, transfer your data to a secure site at the requested time, and notify your IT department that the data is available to be downloaded.

When migration is complete, you then cancel your Microsoft Dynamics CRM Online subscription. More information: Help & Training: Billing FAQs for CRM Online.

Canceling only the Internet Marketing service

If you’re the billing administrator for an Internet Marketing service campaign used by a Microsoft Dynamics CRM Online subscription, you can cancel it even if you aren’t the billing administrator of the Microsoft Dynamics CRM organization. To stop the search engine ads, delete or pause all your current Internet Marketing service campaign activities. This will also stop the billing from Microsoft Ad Center with Microsoft Dynamics CRM. Sign in to Microsoft Ad Center with your Microsoft Ad Center credentials to cancel the account.

Changing your mind

You have 30 days to reverse the cancellation and start using Microsoft Dynamics CRM again. Contact Help & Training: Billing and subscription support with the same information you used to cancel your subscription. You can’t re-instate a canceled Internet Marketing service campaign, but you can sign up again. For more information, see the Service Agreement.

See Also

Concepts

Manage subscriptions, licenses, and user accounts

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