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Support Information

 

Applies to: Live@edu, Forefront Online Protection for Exchange

Topic Last Modified: 2012-03-13

This topic provides help and support contact information for the FOPE directory sync tool (DST). You can contact Microsoft for technical support if you need help with the DST 9.1 by using any of the three methods provided here. There are several directory synchronization tools available from Microsoft and other providers. This information is intended to help you with only the Microsoft® Forefront® Online Protection for Exchange 9.1 version of the DST.

  1. Microsoft Premier Support is available only to customers who pay an additional amount for dedicated support that is tailored to a company’s specific business needs. For more information about accessing Premier Support, go to the Microsoft Premier Support Online Portal or the Microsoft Premier Support Web site (http://go.microsoft.com/fwlink/?LinkId=245976).
  2. Microsoft Technical Support web site (http://go.microsoft.com/fwlink/?LinkID=149248).
  3. Microsoft telephone support for urgent or critical issues is available 24 hours per day, 7 days a week from the following numbers. If you need DST support and help for FOPE directory sync, call the number listed below that is appropriate for your area.
    • Toll-free: (866) 291-7726
    • Direct: 1 (204) 927-2299
    • International UIFN: 800 0000 0060

      The universal international free phone number (UIFN) is available only in countries or regions that support UIFN telephone routing. The UIFN number must be preceded by your international prefix dialing code number. For example, a customer calling from Australia would dial (0011) 800 0000 0060. International prefix dialing code numbers for countries or regions with UIFN support are available in the Resources tab, in the FOPE Administration Center. These numbers are also listed here.
      • Australia 0011
      • Hong Kong SAR 001
      • Japan - IDC 0061
      • Japan - ITJ 0041
      • Japan - KDD 010
      • Japan - NTT 0033
      • Korea South - Dacom 002
      • Korea South - NT 001

      The following countries or regions have individual numbers.
      • Belgium 0800 75013
      • India 000 800 440 1820
      • Indonesia 001 803 44 21 01
      • Japan 0120 950 400
      • Korea 02-3483-7331
      • Malaysia 362-074365
      • Mexico 001 888 508 6467
      • Singapore 65 6622 1617
      • Taiwan 2 2656 8432
      • Thailand 001 800 441 0848
 
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