Calendar Connector Service Exits and Event ID 5005 Is Logged

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Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

This topic provides information about how to resolve issues that can occur when you use the Microsoft Transporter Suite to provide interoperability between Microsoft Exchange Server 2007 and Lotus Notes.

After you install and configure the Microsoft Transporter Suite on a computer that is running Exchange 2007, you may experience the following symptoms:

  • The Calendar Connector service starts and then immediately exits.

  • You receive the following error message:

    The Microsoft Exchange Free Busy Connector for Lotus Domino service on <ServerName> started and then stopped. Some services stop automatically if they are in use by other services or programs.

  • The following error events are logged in the Application log:

    Event Source: MSExchangeCalCon

    Event Category: Connection

    Event ID: 5005

    Description: The Calendar Connector could not connect to the Public Information Store due to MAPI error 80004005 and is shutting down. Ensure that the Information Store service is running and the Calendar Connector service is configured to use the Exchange Services Account and Password in Services Control Manager before restarting the Calendar Connector.

    Event Source: MSExchangeCalCon

    Event Category: Connection

    Event ID: 5006

    Description: The Calendar Connector is shutting down due to an unrecoverable error.

Cause

This issue occurs if one of the following conditions is true:

  • Microsoft Office Outlook 2007 is installed on the Exchange 2007 server that is running the Microsoft Transporter Suite.

  • The public information store is deleted or moved to another Exchange server.

Outlook 2007 is supported on a computer that is running Exchange 2007. However, the Microsoft Transporter Suite does not work correctly when Outlook 2007 is installed. Also, although you can redirect MAPI clients to an alternative public information store, the Calendar Connector service requires access to the public information store on the local Exchange server to initialize successfully.

Resolution

To resolve this issue, use one of the following methods, as appropriate for your situation.

Method 1

Remove Outlook 2007, and then install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 program. To do this, follow these steps:

  1. Use the Add or Remove Programs tool in Control Panel to remove Outlook 2007.

  2. Install Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 from the Microsoft Download Center.

  3. Start the Calendar Connector service. To do this, click Start, click Run, type services.msc, and then click OK. Then, in the Services snap-in, right-click Calendar Connector, and then click Start.

Method 2

Modify the Mailbox server to force the Calendar Connector service to use the local public information store. To do this, follow these steps:

  1. Start the Exchange Management Console.

  2. Expand Server Configuration, and then click Mailbox.

  3. In the middle pane, click the Database Management tab, expand the storage group, right-click Mailbox Database, and then click Properties.

  4. Click the Client Settings tab, and then examine the entry that appears in the Default public folder database box.

  5. If the default public folder database is not located on the local server, click Browse, locate the public folder database on the local computer, and then click OK.

  6. Click OK.

  7. Start the Calendar Connector service. To do this, click Start, click Run, type services.msc, and then click OK. Then, in the Services snap-in, right-click Calendar Connector, and then click Start.

For More Information

For more information, see Resources for Interoperability and Migration from Lotus Domino.