Event ID 8228 — Volume Shadow Copy Service Operations

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Applies To: Windows Server 2008 R2

The Volume Shadow Copy Service (VSS) provides the ability to create a point in time image (shadow copy) of one or more volumes that can be used to perform backups. The service is also used during restores of applications.

Event Details

Product: Windows Operating System
ID: 8228
Source: VSS
Version: 6.1
Symbolic Name: VSS_ERROR_IXMLDOMDOCUMENT_PARSEERROR
Message: Fail to parse XML file.
Reason %1
Line %2
Position %3
Errorcode %4
Problem text %5
%6

Resolve

Contact the backup software vendor

This event is usually caused by restoring from a backup that was created on a more recent Windows operating system version.

To resolve this issue, contact the backup software vendor for further support.

Verify

To verify that the Volume Shadow Copy Service (VSS) is operating correctly, retry the previous VSS operation.

Volume Shadow Copy Service Operations

File Services