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Enable or Disable Multimedia Playback of Protected Voice Messages on a UM Mailbox Policy

Topic Last Modified: 2011-03-19

You can force users who receive protected voice messages to use the Play on Phone feature to listen to their messages. Or, if the client software doesn't support rights management, users must use Outlook Voice Access.

To listen to voice mail messages, UM-enabled users can use the Play on Phone feature or use multimedia software on a computer or mobile phone. Multimedia playback allows a UM-enabled user to use a media player over computer speakers or use a media player on a mobile phone to hear the voice message.

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Protected voice mail is available only on clients that are using a version of Outlook that supports rights management. If the client software doesn't support rights management, users must use Outlook Voice Access to listen to their calls

By default, the value of the RequireProtectedPlayOnPhone property on a UM mailbox policy is set to false. This means that UM-enabled users that are associated with that UM mailbox policy can listen to protected voice mails by:

  • Placing a call into Microsoft Exchange Server 2010 Unified Messaging and using Outlook Voice Access.
  • Using the built-in media player or the Play on Phone button in Outlook 2010.
  • Using the built-in media player or the Play on Phone button in Outlook Web App.

If this value is set to true, multimedia playback of protected voice mail isn’t allowed. UM-enabled users associated with a UM mailbox policy on which this value is set to true can only listen to protected voice mails by:

  • Placing a call into Exchange 2010 Unified Messaging and using Outlook Voice Access.
  • Using the Play on Phone button in Outlook 2010.
  • Using the Play on Phone button in Outlook Web App.

This setting is especially useful when UM-enabled users use public computers, laptops in public places, or their mobile phone's media player to listen to Protected Voice Mail that can contain private information.

Looking for other management tasks related to UM mailbox policies? Check out Managing UM Mailbox Policies.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.
  2. In the work pane, on the UM Mailbox Policies tab, select the UM mailbox policy you want to manage, and then click Properties in the action pane.
  3. On the UM mailbox policy Properties page, on the Protected Voice Mail tab, select or clear the Allow multimedia playback of protected voice messages check box.
  4. Click OK to save your changes.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

This example allows users who are associated with the UM mailbox policy MyUMMailboxPolicy to play back protected voice messages using a media player.

Set-UMMailboxPolicy -identity MyUMMailboxPolicy -RequireProtectedPlayOnPhone $false

For more information about syntax and parameters, see Set-UMMailboxPolicy.

After you've enabled or disabled multimedia playback of protected voice messages on a UM mailbox policy, you may also want to View or Configure the Properties of a UM Mailbox Policy.

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